Job Description

Role

: Customer Service Manager

Location

: Ipswich

Reports to

: Sales Manager

Hours

: 37.5 hours per week - Monday to Friday (with an early finish on a Friday)

Who We Are

:

Fleetmaxx Solutions is an award-winning leading provider of comprehensive vehicle and fleet services designed to enhance operational efficiency and reduce costs for businesses across the UK.

Best reseller of 2024 awarded by Shell. British Credit Award Winner 2023. Best Employer for British Credit 2023

Our offerings include fuel cards, EV charging solutions, vehicle tracking, licensed AdBlue, and a suite of additional fleet services. As part of the Oilfast family, we serve a diverse customer base of over 50,000 clients, ranging from HGV operators and hauliers to couriers, builders, farmers, and more. Despite our substantial growth, we remain true to our roots as a family-owned business, committed to respecting our customers and staff.

Position Overview

:

We are looking for an individual to join us on a full-time basis at our Ipswich office to help us maintain high standards of customer service, develop customer retention strategies, and confidently address any areas of concern based on customer feedback. We require the highest levels of professionalism and integrity and a willingness from you to go the extra mile. The ideal candidate will have experience in a similar role within the fuel card or oil sector.

Key Result Areas

:

Requirements of role include, but are not limited to the following:

Explore features and benefits that are most important to each customer ensuring they have the best product for their needs. Collaborate with other departments and project teams to help identify new opportunities to retain existing customers. Identify areas of self-development and work with leader and colleagues to achieve set goals. Develop a comprehensive understanding of Dynamics and Fuelsoft. Maintain a detailed understanding of Fleetmaxx products (primary and secondary), and those within the Oilfast Group of companies. Create and implement a detailed contact plan for customers by both telephone and e-mail. To ensure opportunities for secondary sales are offered to customers on a planned timetable. Outcomes to be recorded after each contact. Regularly update and check customer contact details ensuring comprehensive and accurate detail within each record. To micro-manage all accounts to ensure maximum usage for the maximum margin (within company parameters). Plan and implement a customer 'health check' program that includes invoice analysis, card usage, site locations and other needs as determined by the customer.

Required Skills and Experience

:

Demonstrable experience working in customer service (ideally within a customer service role) Experience in a Business-to-Business role Customer-first approach including tried and tested soft skills. Empathy, listening skills and interpretation of customer needs to confidently describe actions and options for customers. An authentic style to demonstrate an honest desire to retain our customers and ensure they are getting the best from the services we offer, Good communication skills to deal effectively with people from a variety of backgrounds. A clear drive for results and the resilience to move onto each fresh challenge as a new opportunity. Sales focus and ability to work towards targets. Self-motivation whilst able to work as part of a team. Comfortable with change and able to adapt in a fast-paced environment. Proactive, can-do attitude to get tasks done quickly and efficiently.

Salary

: 26,388 PA

Bonus:

Monthly & Quarterly

Holidays:

25 days (plus bank holidays)

Job Types: Full-time, Permanent

Pay: 26,388.00 per year

Additional pay:

Bonus scheme
Benefits:

Company pension Cycle to work scheme Free parking On-site parking
Schedule:

Monday to Friday No weekends
Experience:

Customer service: 1 year (preferred) fuel card industry: 1 year (preferred)
Work Location: In person