Job Description

Customer Service Manager (Maternity Cover - 12 Months)

Location: Morley, Leeds | Full Time | Competitive Salary

(with the potential for permanent opportunities)

We are seeking an experienced and motivated Customer Service Manager to join our busy and fast-paced pallet network transport company on a 12-month maternity cover contract. This is a fantastic opportunity for someone with strong leadership skills who thrives in a logistics or transport environment -- and it may lead to further opportunities within the business.

About the Role:

As Customer Service Manager, you will lead and support a dedicated team of 7 Customer Service Advisors, ensuring the delivery of exceptional service to our customers. Your ability to manage a team under pressure, resolve issues efficiently, and maintain strong communication across departments will be key to your success.

Key Responsibilities:

Manage, motivate and support a team of 7 customer service advisors

Monitor team performance, set goals, and conduct regular reviews

Handle escalated customer queries and complaints professionally

Collaborate with the transport team, warehouse team, and sales to ensure smooth service delivery

Analyse customer service metrics and report on performance

Drive continuous improvement in customer satisfaction and internal processes

Requirements:

Proven experience in a customer service leadership role (transport/logistics sector preferred)

Excellent communication, organisational, and problem-solving skills

Ability to work under pressure in a fast-moving environment

Strong IT skills and experience using CRM systems

Positive, team-oriented approach with a can-do attitude

Contract Details:

Contract Length: 12-month maternity cover (with the potential for permanent opportunities)

Start Date: October 2025

Hours: Full-time, Monday-Friday

We're a growing company with a strong team ethos and commitment to excellent service. You'll be joining a supportive management team and working in a dynamic, no-two-days-the-same environment where your leadership really makes a difference.

We offer:

Full training and ongoing support

A supportive team who love what they do

Career development opportunities in a growing business

25 days holiday plus bank holidays

Medicash Plan providing cashback on your day-to-day health treatments.

Complementary Employee Assist programme providing well-being, and financial help.

Store discounts from weekly shopping to big purchases

Funded annual company event for you and your partner

Opportunity to receive monthly Game Changer awards of 100

Double your annual salary in life insurance

Free food and drink events throughout the year

Long Service Awards

Employee of the Year award worth 1000

Job Types: Full-time, Temporary
Contract length: 12 months

Work Location: In person

Expected start date: 01/10/2025