Job Description

Overview

Furniture Warehouse is a rapidly expanding furniture retailer with 8 stores across the East Midlands, specialising in high quality, low cost furniture and accessories for every room in the home.
We are seeking a dedicated and detail-oriented Service Manager to join our team. The ideal candidate will play a crucial role in leading the Customer Service Team and ensuring smooth operations by providing exceptional customer service and administrative management. This position requires strong communication skills and the ability to analyse information effectively. It's a hands on management role - so the successful candidate will be expected to get stuck in to the day-to-day work of the team.

Based at our Peterborough Store, where our offices are also based.

Responsibilities

Manage the workload of the Customer Service Team Ensure that all tasks are completed in a timely manner - always putting the needs of the customer first. Answer incoming customer inquiries via phone and email, ensuring a professional and courteous response at all times. Maintain accurate data entry of customer information and service requests into the system. Liaise with Transport and Warehouse Teams to provide solutions to issues. Communicate effectively with team members to ensure seamless service delivery. Handle administrative tasks such as scheduling deliveries and managing records. Provide a point of escalation in resolving customer complaints or issues promptly and efficiently. proactively look to develop service procedures to improve overall efficiency.

Requirements

Proven experience in a management position within a customer service environment. Strong communication skills with the ability to engage effectively with customers and colleagues. Proficiency in data entry with excellent attention to detail. Demonstrated phone etiquette with a professional approach to customer interactions. Ability to analyse information quickly and make informed decisions based on customer needs. Strong organisational skills with the ability to manage multiple tasks simultaneously.
If you are passionate about delivering exceptional service and possess the skills outlined above, we invite you to apply for this exciting opportunity as our next Customer Service Manager.

Job Type: Full-time

Contract Type: 12 month fixed term, maternity cover

Pay: 35,000 - 38,000 per year

Benefits:

Company pension Employee discount Store discount
Schedule:

8 hour shift
Work Location: In person

Job Types: Full-time, Fixed term contract

Pay: 35,000.00-38,000.00 per year

Benefits:

Company pension Employee discount On-site parking
Work Location: In person