Customer Service Manager
Southampton, ENG, GB, United Kingdom
Job Description
Customer Service / Admin Manager
Hours:
Monday to Friday, 8:30am - 5:30pmSalary:
Starting From 28,000 per annum + annual bonus (Salary to be discussed for candidates with BRCGS or Industry knowledge)We are seeking a proactive and highly organised candidate to join our friendly and dynamic team. This is a key role in ensuring smooth operational performance, compliance with industry standards, and delivery of excellent customer service.
Key Responsibilities:
Customer Service & Team Management: Lead a small customer service/admin team, ensuring a high standard of service is consistently delivered. Complaints & Non-Conformance Handling: Investigate and manage complaints, including corrective and preventative actions. Documentation Management: Ensure all business documentation is current and compliant Government Declarations: Manage and complete relevant documentation and reporting. Purchasing & Invoicing: Ensure timely and accurate invoicing to suppliers.
About You:
Previous experience in a customer service or compliance role, ideally within a regulated environment. Strong organisational and leadership skills. Excellent communication and problem-solving abilities. Comfortable handling a variety of tasks in a fast-paced environment.
Job Type: Full-time
Pay: 28,500.00-32,000.00 per year
Additional pay:
Yearly bonus
Benefits:
Company pension Free parking On-site parking
Schedule:
Monday to Friday
Work Location: In person
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Job Detail
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Job IdJD3218524
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSouthampton, ENG, GB, United Kingdom
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EducationNot mentioned