Job Description

CUSTOMER SERVICE MANAGER

at Stratford Leisure Centre

35 hours per week - Competitive salary plus benefits

Everyone Active is currently seeking an ambitious and self-motivated individual to take on this role who is ready to embrace our brand mission of 30 minutes of activity 5 times a week

The successful candidate will be responsible for driving exceptional customer service standards, delivering key performance results and supporting the development of the centre and the team.

We need a Customer Service Manager who will...

Manage the day-to-day operations of the customer service team ensuring that the highest levels of service and safety are achieved Be highly motivated, enthusiastic and have a can do attitude Be both a role model for the customer service team and make the centre a fun and friendly environment for both colleagues and customers alike Have excellent communication skills and be confident in using computers Be able to work under your own initiative Be able to manage stock control systems and retail products within the centre You will be required to work days, evenings, weekends bank holidays
What can we do for you?

Well, along with a competitive salary and opportunities for development, you'll also get to enjoy working in a vibrant, exciting and friendly environment. Furthermore, as an added bonus, you and a partner/children will also get to enjoy free membership to our 220 plus centres nationwide.

If this sounds like you, we'd love you to get in touch. Simply email your CV and covering letter to lukepollinger@everyoneactive.com

Closing date: 3rd September 2025

Interview date: 11th September 2025

STRATFORD LEISURE CENTRE Bridgeway, Stratford-upon-Avon, CV37 6YX

01789 268826

Job Types: Full-time, Part-time, Permanent

Pay: 23,889.32 per year

Expected hours: 35 per week

Benefits:

Company pension Cycle to work scheme Discounted or free food Employee discount Free fitness classes Free parking Gym membership Health & wellbeing programme On-site gym On-site parking Store discount
Experience:

Customer Service: 2 years (preferred) Management: 1 year (preferred)
Work Location: In person