Job Description

Join the Team Behind One of the UK's Leading Online Men's Luxury Designer Underwear Retailers

Are you highly organised, customer-focused, and looking for a varied role in a fast-paced e-commerce business? UNDERU.COM, a growing online men's underwear and designer lifestyle brand based in Little Hadham near Bishop's Stortford, is looking for a reliable and proactive

Customer Service & Office Assistant

to become a key member of our small close-knit team.

This role offers a unique opportunity to get involved in multiple aspects of the business, from managing customer relationships to supporting our warehouse and management team. Whether you're looking to build your career in e-commerce or seeking a flexible role close to home, we'd love to hear from you.

KEY RESPONSIBILITIES

Customer Service (50%)

Respond to customer enquiries via email, phone, and social media

Monitor and manage reviews on platforms like Trustpilot

Resolve customer issues with care and professionalism

Office & Order Admin (10%)

Approve and print orders for the warehouse

Liaise with brands over stock issues, refunds, and replacements

Handle chargebacks, claims, and delivery investigations

Keep supplies and stock levels organised

Warehouse & Returns Support (10%)

Assist with picking, packing, and shipping orders when needed

Repack and manage returned items

Process refunds and exchanges, maintaining accurate records

Product & Inventory Management (30%)

Upload and manage product listings in Shopify and other sales platforms

Communicate with brands about purchase orders, missing stock, and new arrivals

Support the team with admin tasks related to stock and sales

WHAT WE ARE LOOKING FOR

Excellent written and verbal communication skills Organised, detail-oriented, and calm under pressure Comfortable juggling multiple tasks and switching between customer service and admin Confident using email, spreadsheets, and e-commerce platforms (Shopify experience a bonus) A positive, can-do attitude and team spirit

PERKS OF THE ROLE

Flexible working hours (part-time or full-time considered) Friendly and informal working environment Varied day-to-day tasks with room to grow Staff Discounts on all products Free on-site parking
Job Types: Full-time, Part-time, Permanent

Pay: 27,000.00-30,000.00 per year

Expected hours: No less than 18 per week

Additional pay:

Yearly bonus
Benefits:

On-site parking
Schedule:

Monday to Friday
Ability to commute/relocate:

Ware SG11 2DY: reliably commute or plan to relocate before starting work (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: UNDERU Customer Service & Office Assistant
Expected start date: 09/06/2025