Customer Service Representative (csr)
Remote, GB, United Kingdom
Job Description
Key Responsibilities: -
Contact assigned leads, complete online/phone surveys in a timely and efficient manner. Provide outstanding customer service via phone, email, and other communication channels. Follow scripts, when conducting client surveys, and submit accurate records of completed surveys. Collaborate with team members to optimize scheduling efforts. Handle inquiries and resolve customer issues promptly and professionally. Adhere to company policies and procedures to ensure consistent service delivery. Conduct administrative meetings with new clients and staff as assigned. Process payments for sales made as instructed by management. Audit completed work of clients to ensure that required quality standards, regulations, and procedures are being followed.
Person Requirements: -
Excellent communication skills, both verbal and written. Strong organizational and multitasking abilities. Proficiency in Microsoft Office and other relevant software. Ability to work independently and as part of a team, and yet maintain confidentiality. Attention to detail, and ability to identify errors that could pose risks.
Job Types: Full-time, Part-time
Pay: 29,880.00-30,500.00 per year
Benefits:
Company pension
Schedule:
Monday to Friday
Education:
A-Level or equivalent (required)
Work authorisation:
United Kingdom (required)
Work Location: Remote
Application deadline: 16/05/2025
Reference ID: CSR
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Job Detail
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Job IdJD3085109
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRemote, GB, United Kingdom
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EducationNot mentioned