Job Description

Driver Provider is a leading recruitment agency in the drainage industry.


Do you thrive in a fast-paced environment where no two days are the same? Are you great at keeping things calm, clear, and professional - even when the drains aren't?


We're looking for a dedicated

Customer Service Representative

to be the friendly voice our customers rely on during emergencies, maintenance calls, and everything in between.

About The Role

What You'll Be Doing:

Answering inbound calls and responding to emails with professionalism and empathy Scheduling drainage engineers for call-outs, routine maintenance, and inspections Logging and updating customer queries and job details accurately in our system Providing clear communication between clients and our field teams Helping to maintain high customer satisfaction throughout the service journey

What We're Looking For:

Previous experience in a customer service or dispatch role (drainage or trade services a bonus!) Confident communicator with strong problem-solving skills Calm under pressure, especially during emergency calls Organized, reliable, and tech-savvy Able to work as part of a team and independently

What You'll Get:

Competitive pay and holiday allowance Supportive team environment Full training on our systems and services Opportunity to grow with a company that values your work

Required Criteria

Skills Needed

About The Company

Driver Provider UK opened our first office in Waltham Abbey in April 2021.


In close proximity to junction 26 on the M25, M11, A406, A12 and A10, we are strategically placed for easy access for both clients and candidates.


We chose to back ourselves to be able to deliver our unique brand of service during a pandemic and at the brink of IR35, the biggest and most difficult change to our industry in years.


But we believe that Driver Provider UK offer a standard of service and operate with a level of integrity that will see our brand thrive and stand out even during testing times.

Company Culture

We have built our business using our 40 plus years of industry knowledge, a solid reputation of being able to deliver, honesty and trustworthiness.


This teamed with the latest industry technology, drive and a commitment is what puts us way out ahead.


Having spent many years working in the HGV sector on both sides of the divide, our management team have built a business that stands out amongst its competitors.


Our clients know how much they mean to us and the efforts we go to, to ensure they are given the very best service.


Why not join a team that works on your behalf, whether it be part-time or full-time hours you require.

Company Benefits

Free parking, Employee of the Month, Culture of recognition, On the job learning, Progression opportunities

Salary

12.21 per hour