Job Description

What you'll do at work

You will be undertaking the appointing, scheduling and planning of works for internal and external contractors on a daily basis. Applying effective planning and communicating skills, you will manage the allocation of work and supply of materials to ensure that maximum productivity, performance and customer satisfaction levels are achieved.

Principal Duties and Responsibilities:

Customers

Liaising on a daily basis with customers, the customer service centre and appropriate maintenance teams to co-ordinate an efficient service and build effective relationships with colleagues, customers and clients Getting involved with tenant and leaseholder customers to improve the service Participating in resident forums and scrutiny activity under the EMH Homes Co-regulation Model Upholding the vision and values of the EMH Group and EMH Homes Taking individual responsibility for ensuring that a continuously improving and effective professional customer service is delivered Respecting the confidential nature of personal information
Commercial-focused delivery model - value for money

Monitoring target completion dates and priority codes in relation to work orders to ensure maximum performance is achieved. Working to meet key targets on repairs and taking a proactive approach to identifying any issues that may adversely affect such targets being achieved Ensuring maximum monthly income is achieved by allocating sufficient work per operative in line with key performance targets Undertaking all necessary administration in relation to work orders. Ensuring that all works are correctly completed and accurate costs are applied to fulfil key performance and financial targets. Working to achieve Right First Time in respect of works and repairs, and championing a customer-focused service Raising, updating the status of, and completing work orders on all relevant ICT systems Acting as the first point of contact for site technicians to resolve daily operational issues Administrative data inputting to systems for monitoring and managing purposes to ensure services are efficient and effective
Team

Providing regular updates to the line manager. Occasional preparation and presentation of reports to team meetings and other internal groups Establishing and maintaining effective communications with contract supervisors, ensuring that the supply of resources is sufficient for demand Ensuring a safe working environment in accordance with Health and Safety Regulations Maintaining an awareness of current instructions circulated by staff meetings, departmental and group bulletins, circular letters or by verbal or written information given by you Recognising and promoting EMB Group's Equality and Diversity Strategy Attending fire drills and staff meetings as required Attending training events as required Any other duties consistent with the role, including providing cover for other teams
Job Types: Full-time, Apprenticeship

Pay: 22,222.20 per year

Schedule:

Monday to Friday
Work Location: In person