Job Description

Job Title:

Customer Services Advisor

Location:

Ashby De La Zouch (LE65) In the Office

Job Type:

Full-time, Permanent

Salary:

26,393 per year

Hours:

40 hours per week (Monday to Friday with flexible working days, plus one Saturday in the office and on-call weekend every 7 weeks)

Join Our Award-Winning Team at LF&E!

At

LF&E

, we don't just deliver logistics, we make a real difference in people's lives. Established in 2008, we've grown into a market leader in pharmaceutical logistics, with 19 sites across the UK and a team of over 300+ dedicated employees.

We're currently looking for a

Customer Services Advisor

to join our friendly and fast-paced team at our

Ashby De La Zouch

depot. If you're calm under pressure, thrive in a busy environment, and love providing excellent service, we'd love to hear from you!

What You'll Be Doing:

Handling a high volume of inbound and outbound calls Acting as the first point of contact for drivers, supporting with issues like failed deliveries, delays, or route queries Liaising with clients to resolve delivery-related concerns Managing and updating Proof of Delivery (POD) records Maintaining our online booking portal with accurate, up-to-date information Supporting internal teams and improving communication with external stakeholders

What We're Looking For:

Strong organisational and multitasking skills Excellent geographical knowledge Confident, logical problem-solving approach Ability to stay calm and make decisions quickly under pressure Strong team player with excellent communication skills Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Preferred Experience:

2 year in a Customer Service role 2 year in Logistics or Transport 2 year of Administrative experience Confident telephone manner and professional communication Competent in Microsoft Office and Outlook

What We Offer:

Competitive salary:

26,393 per year

Permanent, full-time role offering long-term stability

Flexible working hours:

Choose between 9:00am-5:30pm, start earlier, or finish later, we're happy to accommodate flexibility within a

7:00am-7:00pm window

(40 hours per week)

Flexible lunch breaks:

Choose between 30 minutes or 1 hour

Monday to Friday

schedule, on-call duties every 7 weeks that includes the Saturday in the office (scheduled beforehand)

Weekend/on-call pay:

250 overtime payment or time off in lieu, whichever you prefer Company pension scheme Supportive and rewarding work environment On-site parking Be part of meaningful work that makes a real impact in people's lives

Ready to Make a Difference?

Apply today to become part of the fantastic LF&E team, where every delivery helps improve lives!

Job Types: Full-time, Permanent

Pay: 26,393.00 per year

Benefits:

Company pension On-site parking
Application question(s):

Have you made inbound and outbound calls? Are you comfortable using a computer and common software programs? Are you comfortable being the first point of contact for drivers and assisting them when needed? Are you helpful, organised and a quick thinker? Are you comfortable being on call/being in the office on the Saturday one weekend every 7 weeks?
Experience:

Administrative: 2 years (preferred) Customer service: 2 years (preferred) Logistics/Transport: 2 years (preferred) Microsoft Office: 2 years (preferred)
Work authorisation:

United Kingdom (preferred)
Location:

Ashby-De-La-Zouch LE65 (preferred)
Work Location: In person