Job Description

Customer Service Export Assistant

Role Overview:

Position:

Customer Service Assistant (Export)

Department:

Export, Customer Services Office

Reports to:

Logistics Manager

Key Focus:

Delivering excellent customer service.

Key Responsibilities:

Order Processing:

Handle customer orders from receipt to dispatch. Ensure accurate and timely processing of export documentation. Coordinate with internal departments to meet customer requirements.

Customer Communication:

Serve as a point of contact for export customers. Address customer inquiries and resolve issues promptly. Provide regular updates on order status and shipping details.

Documentation and Compliance:

Assist in the preparation and verification of export documentation, including invoices, packing lists, and certificates of origin. Ensure compliance with international shipping regulations and export laws. Maintain accurate records of all export transactions.

Logistics Coordination:

Liaise with freight forwarders and shipping agents to arrange transportation. Track shipments and ensure timely delivery to customers. Resolve any logistical issues that may arise during the shipping process.

Administrative Support:

Answering and directing calls

Assist with general office tasks, including filing, data entry, and report generation. Support the Logistics Manager and other team members as needed. Participate in team meetings and contribute to process improvements.

Skills and Qualifications:

Previous experience in customer service or export logistics preferred. GCSE in English and math at Grade C/4 or above; additional qualifications in logistics or international trade are a plus. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Proficiency in Microsoft Office (Excel, Word, Outlook). Ability to handle multiple tasks and resolve issues efficiently. Collaborative and able to work well in a team environment.

Additional Information:

Location:

Based in the Customer Services Office.

Working Hours:

Full-time position, Monday to Friday.

Benefits:

Competitive salary, Free Lunches, Sick Pay after 12 months, company pension, potential bonuses and 27 days holiday.
Job Types: Full-time, Permanent

Pay: 26,000.00-28,000.00 per year

Additional pay:

Bonus scheme Yearly bonus
Benefits:

Casual dress Company pension Cycle to work scheme Discounted or free food Free parking On-site parking Sick pay
Schedule:

Day shift Monday to Friday
Work Location: In person

Application deadline: 28/08/2025