Job Description

Customer Services Support Assistant (x 2)

Contract: Permanent & 12 month fixed term contract

Location: Hessle, Hull, HU13 0JG

Starting Salary: 24,027 circa per annum

Benefits:

Local Government Pension Scheme (LGPS)

Life Assurance (as a member of the pension scheme)

25 days holiday plus bank holidays (pro-rata equivalent for part-time)

Toll concession when commuting to/from work from the South Bank

Discount on East Riding & North Lincolnshire leisure and fitness facilities

Cycle to Work Scheme

Hours of work: Full time - see below for shift details

Shift 2:

37 hours per week average 5 days per week 8 week rotating shift pattern Includes 1 Saturday

or

Sunday every 4 weeks. Working hours between Monday - Friday are 9am to 5pm Working hours on Saturday

or

Sunday are 8:30am to 1:00pm

EXCITING OPPORTUNITY

We are looking for a dedicated individual to join the team here who embodies our core values:

Health and safety

is paramount - we strive to create a safe environment for all.

Unique

, and

More than a bridge

- we are an icon of the region and a symbol of connectivity, and community.

The best at what we do

- continually improving to meet the needs of our users and stakeholders.

Everyone matters

- we are committed to fostering a supportive and inclusive workplace.

Resourceful

and innovative - if this is you and you are ready to contribute to our success, we would love to hear from you. Join us and be part of something exceptional!

Our Customer Services Team strives to deliver a comprehensive and high-quality experience for our customers ensuring that the administrative, financial and office function relating to the organisation's tolling system runs smoothly.

We are looking for a dynamic and motivated individual with relevant experience to join our team as a Customer Services Support Assistant to assist the Customer Services Team. We are looking for an individual who has experience working in a fast paced Customer Service office environment.

Key responsibilities:

To carry out such duties as directed by the Customer Services Management Team Consolidating vehicle transits in a timely and accurate fashion, making decisions on vehicle transactions. Updating / amending details on electronic tolling accounts, using a dedicated computer system, including confirmation via email. Spot checking violation notices as necessary and identifying any evidence of possible systematic abuse. To carry out duties in accordance with departmental processes and procedures. To use initiative to identify and resolve errors and discrepancies.
For more information on this fantastic opportunity please for the job description/person specification.

Closing date:

12pm on Monday 21st July.

Job Types: Full-time, Permanent, Fixed term contract
Contract length: 12 months

Pay: From 24,027.00 per year

Benefits:

Cycle to work scheme Free flu jabs Free parking Health & wellbeing programme On-site parking
Work Location: In person

Application deadline: 21/07/2025