Job Description

Customer Service/Support Assistant (English & Russian Speaking)

Based in Woolwich Arsenal, London

Are you an organised and reliable individual with excellent communication skills in

both English and Russian

? Do you enjoy working in a fast-paced, people-focused environment? If so, this could be the perfect opportunity to develop your career with a company that truly values its team.

At

Cleaning Express

, we're seeking a committed

Customer Support Assistant

to join our Customer Service team. You'll play a vital role in ensuring smooth day-to-day operations while supporting both customers and staff. Whether you're early in your career or returning to work, what matters most to us is your attitude, work ethic and willingness to learn.

What You'll Be Doing

As part of our friendly, multi-lingual team, your responsibilities will include:

Client Support & Booking Management

Responding to customer queries via phone and email Taking bookings and clearly explaining our services Issuing invoices and handling basic payment follow-ups Resolving customer concerns with care and professionalism

Staff Scheduling & Support

Organising cover for cleaners during sickness and holidays Allocating new jobs to cleaning staff based on availability Communicating job details clearly to staff members

General Admin & Office Support

Assisting with other business tasks when needed (e.g. marketing or finance) Ensuring accuracy in all admin tasks to help operations run smoothly
This is a hands-on role that requires excellent attention to detail, strong time management, and a proactive approach. You'll need to be comfortable multitasking and working independently once trained.

About the Role

Job Title:

Customer Support Assistant

Location:

Woolwich Arsenal, London SE18 6PF

Hours:

Full-time or part-time (42.5 hours per week)

Working Days:

Monday to Friday, with some Saturdays required

Start Date:

August-October 2025

(to be confirmed)

Salary:

From 13.85 per hour during probation (depending on experience)

Contract:

Permanent, with 28 days paid holiday

Reports to:

Customer Service Manager
What We're Looking For

We're seeking someone who thrives in a busy environment and is passionate about delivering great service.

Essential:

Fluent in

English and Russian

(both written and spoken) Strong telephone manner and written communication skills Good attention to detail and ability to stay organised under pressure Competent using Microsoft Word, Excel, and email English typing speed of at least 35wpm Positive attitude, proactive mindset, and strong common sense Ideally located in

South East or East London

Desirable:

Fluency in an additional Eastern European language
About Cleaning Express

Founded in 2015, Cleaning Express was born out of a desire to raise standards in the cleaning industry and support hardworking cleaners with fair treatment and reliable work. Today, we're proud to be one of the

top-rated cleaning companies in the UK

, managing hundreds of cleaning contracts across London.

We're proud of our progress:

Rated among the

Top 10 UK cleaning companies on Trustpilot

Winner

- Royal Greenwich Business Awards (Workforce Development, 2022)

Living Wage Recognised Service Provider

Corporate member of the

British Institute of Cleaning Science (BICSc)

Featured in

Top 3 cleaning companies in London

by ThreeBestRated
We have a fun, inclusive office culture with free fruit, snacks, drinks, and regular staff events. Our team is close-knit, welcoming, and always ready to support one another.

Learn more about us: https://cleaning-express.com/about-us

How to Apply

Please read carefully: applications without a covering letter will not be considered.

To apply, email us your:

CV

Covering letter

explaining why you want to work with Cleaning Express and how your skills and experience match this role. No generic or AI written letters please.
We do

not

accept applications via recruitment agencies.

If you do not hear from us within 7 days of applying, please assume your application was not successful on this occasion. We appreciate your interest in joining our team.

Job Types: Full-time, Permanent, Temp to perm

Pay: 13.15-15.00 per hour

Benefits:

Casual dress Company events Company pension Private dental insurance Private medical insurance
Schedule:

Day shift Holidays Monday to Friday Overtime
Language:

Russian or Ukrainian (required) Fluent English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person