Job Description

Company:

Comfort Furniture

Location:

Newtownabbey, BT36 4PY (Office/Showroom-Based)

Position Type:

Full Time Employment

Salary:

Competitive - Based on Experience (Bonuses & Loyalty Program Available)

Comfort Furniture is seeking a motivated and detail-oriented individual to join our team as a

Website & Customer Support Assistant

. This role is ideal for someone with strong communication skills, basic technical ability, and an interest in e-commerce, customer service, and online business operations.

Key Responsibilities:

Maintain and update website content, including product listings, images, pricing, and descriptions Respond promptly and professionally to customer inquiries via phone and messaging platforms Assist customers and manage tasks in the showroom, providing in-person support and service. Form and manage email correspondence with potential B2B clients Perform simple documentation and record-keeping tasks to ensure clear tracking of work Assist with sales-related activities aimed at increasing online performance and conversions Provide weekly performance reports to management Support showroom operations including gathering product information, assisting with stock updates, and general customer support

Candidate Requirements:

Competent using a computer and confident navigating website platforms (e.g., WordPress, Shopify - training can be provided) Excellent verbal and written communication skills Organised, self-motivated, and capable of managing tasks independently A professional and courteous manner when interacting with customers and business partners Strong attention to detail and willingness to learn new systems or processes Interest in e-commerce, online retail, or digital customer service is advantageous

What We Offer:

Regular, consistent working hours based on-site at our showroom in Newtownabbey Supportive and friendly working environment Company performance bonuses Loyalty rewards for long-term commitment Potential for permanent, stable employment with competitive pay following monthly reviews

Application Instructions:

To apply, please send your CV and a brief introduction about yourself, outlining your relevant skills and why you are interested in the role. Please include any experience related to customer service, administration, or website management.

Job Types:

Full-time/Part-time

Pay:

11.50-12.50 per hour

Expected Hours:

30-40 per week

Additional Pay:

Loyalty bonus Performance bonus
Job Type: Full-time

Pay: 11.50-12.50 per hour

Additional pay:

Loyalty bonus Performance bonus
Benefits:

On-site parking
Experience:

Website maintenance: 1 year (preferred)
Work Location: Hybrid remote in Newtownabbey BT36 4PY

Reference ID: Website & Customer Service