Job Description

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Team background

The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt. The team's advisors are trained to navigate complex financial situations, offering tailored advice that empowers clients to regain control of their finances. Their work is vital in fostering financial resilience within the community, ensuring that individuals have the tools they need to achieve long-term financial stability.

Job purpose

To provide over-indebted Londoners with free, face-to-face advice that is accurate, effective, and tailored to individuals' circumstances. To maintain detailed case records, and keep up to date with legislation, policies, and procedures; as well as undertaking appropriate training.

Scope of role

The Debt Advisor is responsible for providing comprehensive, face-to-face debt advice to over-indebted Londoners, tailored to their specific circumstances. This role involves conducting detailed interviews to understand clients' financial problems, researching options, and helping clients make informed decisions. The advisor ensures income maximisation and provides ongoing casework support, acting on behalf of clients where necessary. Maintaining up-to-date case records and staying informed about relevant legislation, policies, and procedures are crucial aspects of the role. The Debt Advisor is also expected to complete continuous professional development and contribute to the team's overall objectives by meeting targets, prioritising workloads, and demonstrating financial efficiency.

What We're Looking For:

Ability to give accurate, personalised advice and support clients to make informed decisions Experience carrying out detailed casework and acting on behalf of clients when needed Strong record keeping, with case notes completed to required standards and deadlines Commitment to keeping debt advice training up to date Good teamwork and the ability to manage your own workload while meeting targets Commitment to following organisational policies and procedures

Commitment to working in line with Toynbee Hall's values

: + Inclusive - open-minded, transparent, collaborative; seeking fresh and alternative perspectives.
+ Courageous - principled, ambitious, and acting with integrity.
+ Empowering - shifting power, sharing knowledge, and enabling people to take action for themselves.

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Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

25 days

of annual leave, plus

3 additional days

for our Christmas shutdown (on top of bank holidays).

After 2 years:

+3 extra days of leave.

After 3 years:

+1 additional day.

After 5 years:

A total of

30 days

annual leave, plus the

3-day Christmas shutdown.

Pension

Standard Life Pension Scheme

- Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

Enhanced Sick Pay

for peace of mind during illness

Enhanced Maternity & Paternity Leave

to support growing families

Employee Eyecare Vouchers

to support your vision health

Employee Assistance Programme

for free, confidential advice and support

Mental Health First Aid

to ensure workplace well-being

Tenancy Deposit Scheme

to help secure your home

Interest-Free Season Ticket Loan

for cost-effective commuting

Cycle to Work Scheme

to promote a healthier, greener way to travel

Charity Mentoring Network

to support professional development and networking

We're committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!