Job Description

Job Title:

Delivery & Installation Coordinator

Based at

: Unit 1 Alan Alfred Avenue, Fenton, Stoke on Trent. ST4 2LY

Position Reports to

: Supply Chain Manager

Direct Reports:

None

Job Purpose Summary:

The Delivery & Installation Coordinator manages the logistics of delivering and installing products or equipment, ensuring timely and efficient completion of projects.

This role involves coordinating schedules, managing resources, communicating with stakeholders, and resolving any issues that arise during the delivery and installation process.

Key Responsibilities and Accountabilities:

Shipping Quotes

Obtaining shipping quotes for UK and International pallet shipments.

Liaises with the sales team in terms of providing cost effective solutions for customers.

Processes shipping plans with various suppliers.

Scheduling and Coordination:

Develop and manage installation schedules, coordinating with clients, installation teams, and other relevant parties.

Optimize resource allocation (personnel, equipment, materials) to ensure efficient project execution.

Prioritize installation tasks based on project timelines and client needs.

Delivery Management:

Coordinate the delivery of products and materials to installation sites, ensuring timely and accurate arrival.

Track shipments and communicate updates to relevant stakeholders.

Manage inventory of materials and equipment at the installation site.

Installation Oversight:

Supervise installation activities, ensuring adherence to quality standards, safety regulations, and project timelines.

Conduct pre-installation site assessments to identify potential issues and proactively devise solutions.

Provide technical support and guidance to installation teams as needed.

Communication and Reporting:

Serves as the primary point of contact for all parties involved in the installation process.

Communicate project updates, delays, and any issues to clients and internal teams.

Prepare and maintain project documentation, including schedules, reports, and change orders.

Customer Satisfaction:

Ensure customer satisfaction by providing excellent communication and resolving any issues promptly.

Gather customer feedback post-installation to identify areas for improvement.

Resource Management:

Manage project budgets and expenses related to delivery and installation.

Procure necessary materials and equipment, ensuring cost-effectiveness and timely delivery.

Problem Solving:

Identify and resolve any issues or roadblocks that arise during the delivery and installation process.

Develop and implement solutions to minimize delays and ensure project completion.

Qualifications:

Proven experience in logistics, project coordination, or a related field.

Strong organizational and time management skills.

Strong customer service skills.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Proficiency in using project management software and other relevant tools.

Knowledge of safety regulations and quality standards related to installation.

Key Skills:

Scheduling and Planning

Communication (written and verbal)

Problem-Solving

Customer Service

Resource Management

Technical Aptitude

Attention to Detail

Adaptability and Flexibility

Job Type: Full-time

Pay: 25,397.00-26,000.00 per year

Benefits:

Company pension On-site gym
Work Location: In person