Job Description

Overview

We're looking for a reliable and organised person to support our logistics and customer service functions. With 8 vans delivering our pies and pastries daily, this role helps keep things running smoothly, ensures issues are followed up, and supports the rollout of new tools that improve the customer experience.

Logistics Support

Organise MOTs, servicing, accident management and maintenance for our vans with our maintenance partner Assist with planning van routes and weekly driver rotas, always looking to improve efficiency Ensure drivers complete all required daily checks - both physical inspections and paperwork / money handling Follow up on any driver-reported issues or vehicle concerns promptly to avoid disruption Supervise drivers team holidays and assistance, communicating effectively with management If needed, cover for drivers' route as relief driver

Customer Support

Act as a point of contact for customer complaints and service issues organising closed loop contact Liaise with drivers and internal teams to investigate and resolve problems quickly, including sales and finance, making sure we hear of any problems from the customer facing team Log issues and help track recurring trends to support service improvement Support credit control team with debt collection matters as required

Support Business Improvements

Assist with the rollout of online self-service tools for customers Help implement systems for online payments and account access Contribute to small continuous improvement projects in logistics and service Hold weekly drivers 121 meeting to make sure we are aware of any customer changes or dissatisfaction

What We're Looking For

Organised and methodical, with good attention to detail Friendly and confident when dealing with customers and team members Comfortable using basic digital tools like email and spreadsheets Proactive, positive, and willing to get stuck in Experience in logistics or customer service is helpful, but not essential

What You'll Get

Flexible hours spread across 5 days (perfect for school hours or other commitments) A supportive team environment in a modern food manufacturing business The chance to help shape and improve how we work Discounted pies and cakes as well as free lunch
Job Type: Part-time

Pay: 13.75 per hour

Expected hours: 24 per week

Licence/Certification:

Drivers Licence (required)
Work Location: In person