Job Description

Job Title: Dental Lab Manager / Customer service role

Location: Loughton, Essex, UK

Job Type: Full-Time

Salary: Competitive

Join Our Growing Dental Laboratory Team!

We are a well-established and forward-thinking dental laboratory based in Loughton, Essex, and we're looking for a highly motivated and organised individual to join us in a Customer Service and Lab Manager role.

This is a unique, hybrid role that blends customer service, administration, and lab operations management - perfect for someone with strong interpersonal skills, excellent organisational ability, and a passion for delivering high-quality service in a clinical or dental lab setting.

Key Responsibilities:

Act as the first point of contact for clients, providing professional and efficient customer service Manage incoming and outgoing cases, ensuring timely processing and delivery Maintain accurate administrative records, including order tracking, invoicing, and stock control Liaise with dental practices and technicians to ensure smooth workflow and communication Oversee daily lab operations and assist with scheduling workloads Monitor quality control processes and help maintain a clean, safe, and compliant work environment Support the lab owner with business development tasks and staff coordination
Ideal Candidate:

Previous experience in a dental lab, dental practice, or healthcare admin setting preferred Strong communication skills and a customer-focused mindset Excellent organisational and time management skills Competent in using office software (Microsoft Office, dental lab systems a plus) Ability to multitask and thrive in a fast-paced environment Leadership experience or desire to step into a management role
We Offer:

A friendly, supportive working environment Opportunities for training and career progression Modern facilities and a passionate, experienced team A chance to make a real impact in a growing business
Ready to take the next step in your career?

Please apply below.

Job Types: Full-time, Permanent

Pay: 25,000.00-31,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Casual dress On-site parking Work from home
Schedule:

Monday to Friday
Work Location: In person