Job Description

This role is ideal for a motivated and customer-focused individual who thrives in a fast-paced environment. You'll be responsible for supporting the delivery of new water connections, ensuring an exceptional customer experience from enquiry to completion.

What you'll be doing as a Design Estimator

Working closely with internal teams and external stakeholders, you'll manage enquiries, resolve issues, and ensure compliance with company processes and regulatory standards. With strong communication, organisation, and problem-solving skills, you'll play a key role in driving service excellence and continuous improvement across the team.

Produce accurate designs and quotations

for new water connections as required, ensuring timely and efficient delivery.

Respond to customer enquiries

and collaborate with internal teams to deliver new connections while safeguarding Thames Water assets.

Build strong relationships

with both internal and external stakeholders to ensure an outstanding customer experience.

Deliver high-quality, compliant work

that aligns with company processes, regulatory standards, and performance targets.

Identify and drive improvements

in processes to enhance the overall customer journey.

Ensure full compliance

with CDM regulations and all relevant Health & Safety legislation.

Base Location: Hybrid - Based in Reading.

Office days are Monday and Tuesday.

Hours:

36 hours per week, Monday to Friday

What you should bring to the role

Outstanding customer service and communication skills

, with the flexibility to adapt to changing customer and business needs and confidently handle both written and verbal complaints.

Strong relationship builder

, able to collaborate effectively across teams to deliver exceptional service and resolve issues efficiently.

Highly organised with great attention to detail

, ensuring all work is accurate, compliant, and aligned with company policies and procedures.

Quick to learn and adaptable

, with the ability to build knowledge of internal systems, processes, and operational requirements.

Problem-solver and team player

, comfortable working under pressure and meeting demanding deadlines and performance targets.

Educated to diploma/degree level

(or equivalent) in engineering or a STEM discipline, with desirable knowledge of water networks, CDM, and HSE in construction.

What's in it for you?

We're offering a salary starting from30,000 per annum 24 days of holiday per year, increasing to 28 with the length of service (plus bank holidays) Access to lots of benefits to help you take care of your and your family's health and well-being, and your finances - from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance




Find out more about our benefits and perks

Who are we?

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our

purpose and values

Working at Thames Wate

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Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.



Whether you're interested in a role in one of our call centres or science labs, we're looking for people like you with real passion and a burning desire to make things better.



So, if you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.



Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.



Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we're here to help and support.



When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.