Job Description

Administrator - Young Carers

Rate of pay: 7,619.04 (pro-rata, based on FTE salary of 23,492.04)

Hours per week: 12 hours per week

Location: Hybrid - Home working/Westbank office (Exminster)

Contract: Permanent

About Young Carers

Devon Young Carers is a specialist service delivered by Westbank, a well-established, award-winning charity supporting communities across Devon since 1986. Our Young Carers service supports children and young people who provide care for family members with long-term illnesses, disabilities, or substance misuse.

We use a whole family approach to ensure young carers are heard, supported, and empowered. By joining us, you'll be part of a passionate team making a real difference to young people's lives across Devon.

About the Role

As the Administrator for Young Carers, you will provide essential administrative support to ensure the service runs efficiently and smoothly. No two days are the same, but your key responsibilities will include:

Handling incoming referrals from professionals and families.

Managing our team mailbox and telephone queries.

Updating and maintaining our internal database and filing systems.

Raising and monitoring Purchase Orders.

Supporting the team with note-taking, correspondence, and procurement processes.

Ensuring the service's data management complies with GDPR and internal policies.

Assisting with communications and helping promote the service positively.

The Person

We are looking for someone who is:

Organised - able to manage multiple admin tasks with great attention to detail.

Professional and friendly - you'll often be the first point of contact for families and professionals.

Confident with IT - skilled in using Microsoft Office and willing to learn internal systems.

Empathetic and sensitive - understands the challenges young carers face and responds with compassion.

A great communicator - both in writing and over the phone.

Proactive - someone who can use their initiative, meet deadlines, and solve problems.

Previous experience:

Essential:

Proven experience in an administrative role.

Excellent communication and interpersonal skills.

Competence in handling confidential information.

Ability to prioritise work and manage time effectively.

Understanding of GDPR and data protection responsibilities.

Desirable:

Knowledge of young carers or experience working with children/young people.

Familiarity with the Care Act 2014 or a willingness to learn.

Experience organising meetings or supporting teams across locations.

The Rewards

In return, we offer:

33 days of annual leave (including bank holidays) pro-rata, with the option to purchase additional leave - offering flexibility and time to rest.

Flexibility to take leave during term time - perfect for those with family responsibilities or who value a better balance.

Access to an employee discounts platform - save money on shopping, travel, entertainment and more.

Salary sacrifice schemes, including Cycle to Work and Annual Leave Purchase, to help you make the most of your income.

Company sick pay after six months of service - because we look after our team.

Private medical cover available via salary deduction - prioritising your health and wellbeing.

Access to affordable refurbished tech - helping you stay connected and up to date without the high cost.

A rewarding role with real community impact - make a genuine difference every day.

A supportive, inclusive and purpose-driven working environment - be part of something that matters.

Use of on-site facilities including a well-equipped gym.

Apply

Please send your CV and a short cover letter outlining how you meet the role requirements to: HR@westbank.org.uk

In your application, please explain any gaps in employment and include answers to the following questions:

Demonstrate how you would show commitment in all areas of work implementing and monitoring diversity and human rights.

How would you positively promote the Devon Young Carers project and Westbank?

How would you gather and record information from/about carers to ensure effective support?

Closing Date: 09:00 am on Monday, 28th of July 2025

Interviews: TBC

Westbank is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an Enhanced DBS check. We welcome applications from people of all backgrounds and experiences.

If you have any accessibility needs or require adjustments during the application process, please contact HR@westbank.org.uk.

Job Types: Part-time, Permanent

Pay: 7,619.04 per year

Expected hours: 12 per week

Schedule:

Monday to Friday
Work Location: Hybrid remote in Exeter EX6 8AB

Application deadline: 28/07/2025