Job Description

Join us as a Digital Skills Training Officer and play a key role in shaping our digitally skilled workforce!, Interested?

Do you want a role where you're recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Interested in joining a great organisation with an employee offer and experience that rivals others? Are you looking for a new challenge? If so, please keep reading as you're just what we're looking for!

The team...

As part of IT Services within the Resources and Digital Directorate, our Digital Skills team take a strategic, proactive approach to ensuring all employees have the digital competencies, confidence, and access needed to thrive in a modern, technology-driven workplace. This approach will empower colleagues, to deliver on Council priorities, and shape the future of our services through adoption of innovative digital solutions.



The team's role is to build a high-performing, digitally skilled workforce by designing and delivering innovative training and awareness programs, ensuring every employee is equipped with the modern tools and knowledge they need to excel in their role.

About the role....

In this exciting role, you'll design, deliver, and update IT training plans and educational programs--including induction training for new and transitioning employees--ensuring all materials reflect the latest software trends. You'll assess training needs, work closely with corporate managers and project teams to identify requirements, and recommend effective learning solutions. You'll also maintain learner records and analyse training effectiveness to drive continuous improvement.



You should have:


A strong understanding of learning principles, local government structures, and IT cybersecurity. Proficiency in Microsoft 365 training. Excellent communication, presentation, organisational, and report writing skills. The ability to work both independently and collaboratively, even under pressure. An understanding of learning styles, coupled with the ability to adapt based on mixed group of abilities and changes to software. Experience in designing, developing, and delivering learning and development programmes, including classroom based, floor-walking, e-learning, and webinar. performing IT and digital skills needs assessments. evaluating effectiveness of training programmes and learning outcomes.

A bit about Gateshead Council...

Gateshead is a constantly changing borough combining modern facilities with a fascinating heritage and the demand for our services continues to grow. We engage with many partners and contract a high number of services to deliver the best outcomes for our community. We're truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are.





People really are our greatest asset at Gateshead Council, and we value every employee. We encourage our people to think differently, do the right thing and be innovative.

What's in it for you? Well, there's so much on offer and here's just a few of the highlights!

You'll be paid a competitive salary 39,152 to 41,771 pa We'll help you save for your future with an outstanding employer contribution to your pension. You will receive an annual leave entitlement starting at 28 days per year (pro-rata for part time employees) rising to 32, 2 of which may be fixed by the council at any time. You also have the chance to buy up to 10 additional holidays per year. You'll have the opportunity to participate in the Council's Flexi time scheme, subject to management approval and business needs, which could be up to 26 flexi days per year. We offer hybrid working arrangements to ensure a positive work life balance. A robust Workforce Development offer with opportunities for learning to progress your career and to enhance your knowledge in specific areas. You'll have access to great health and wellbeing support and ability to use our cycle to work scheme. Working with our partners, GLL you can also access discounted leisure facilities Gym and Leisure Centre Memberships | Better You'll have access to our new benefits platform VIVUP where you can get discounts and offers on online and high street shopping

It's time to apply!

We're delighted that you want to come and work with us. Please take a look at the full job profile via this link