Job Description

Job Title: Direct Payment Support Officer

Job Location: Community Engagement Centre, Ford Street, Walsall, WS2 9BW

Salary: 13.16 per hour

Contract type: Permanent

Working hours: 21 hours per week (Monday, Wednesday and Friday, flexibility to cover leave)

About the role

We are looking for a Direct Payment Support Officer to join our friendly and dedicated team supporting residents across Walsall.


In this varied role, you will help individuals, carers, and personal assistants manage their Direct Payments effectively. Your work will include reconciling and auditing accounts, maintaining accurate records, and ensuring compliance with local authority requirements.


You`ll also support Direct Payment recipients to recruit and manage Personal Assistants, ensuring they understand their responsibilities as employers and that any issues are addressed promptly and sensitively. This includes explaining care costs, answering queries about funding, and liaising closely with social care teams.


You will work collaboratively with social care to ensure Direct Payment funds are used in line with agreed support plans and that all spending is compliant with council guidance.


In addition, you`ll provide general administrative support across the organisation answering phone calls and assisting other services when needed, particularly during periods of staff leave or maternity cover.

Please note: If successful, a DBS check will be required

About you

We`re looking for someone who:


Has experience in finance, payroll, or accounts administration (Sage payroll experience desirable) Can reconcile and audit Direct Payment accounts accurately Has experience supporting clients or working in a social care/community setting Understands employer responsibilities within Direct Payments, including recruiting and supporting Personal Assistants Can explain and resolve queries around care costs, funding, and support planning Can communicate clearly and confidently with individuals, families, and social care professionals Understands payroll processes, employer obligations, and can maintain accurate records Is confident using IT systems (Microsoft Office and online platforms) and has strong numeracy skills Is a reliable team player, willing to support other services and answer phones when needed Is organised, methodical, and proactive with strong problem-solving skills Has a professional, empathetic, and patient approach to working with individuals and families Is flexible and adaptable able to provide cover for colleagues during leave

About us

We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.


We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.


Everyone deserves a home, it`s a place from which we build our future, we thrive at home.


We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.


Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.


We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.

The GSA Way

We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.


A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.


Our five core commitments are:


We believe our customer is everything We are one team We are supportive and caring We are business-minded for social purpose We are curious and ambitious.

You can read more about the GSA Way in our recruitment pack.

Benefits

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:


Trust based flexible working and supportive and friendly teams 20 days annual holiday entitlement, increasing to 22 days Opportunity to buy or sell annual leave A defined contribution pension scheme GSA matches up to 6% contributions We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support. Access to Blue Light discount card membership Confidential Employee Assistance Programme (EAP). Cycle to work Scheme Eligible for occupational sick pay

How to apply

If this sounds like the exciting new challenge you`ve been waiting for, we`d love to hear from you.


Click apply now.


All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.



GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.



If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.