Job Description

We're the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.



By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.



THE ROLE

The Discovery Optimisation Manager leads the Discovery Optimisation team with a data and customer-led approach, driving performance through BAU experimentation and continuous improvement across key discovery areas, including search, navigation, product ranking, and content placement. Supports the Ecommerce General Manager in delivering the wider digital strategy by shaping customer journeys and commercial outcomes, while embedding a test-and-learn culture and developing team capability

WHATS IN IT FOR YOU

40% staff discount plus friends & family discounts throughout the year Access to our reward platform for external discount and offers Private pension scheme Profit related bonus scheme Option to join our Healthcare Private Medical Scheme Virtual GP access for you and your children - it allows you to speak to a doctor at a time and date that suits you All employees are covered by our life assurance policy from day one Unlock extra leave with our buy more holiday scheme. Celebrate YOU! Enjoy an extra paid day off on your birthday each year Enhanced maternity, paternity and adoption leave, and shared parental leave. Spread the cost of your commute with interest-free season ticket loans Do your bit for the environment and save money with our Cycle2Work scheme We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust

WHAT YOU'LL BE DOING

Develop selling strategies that optimise site journeys and support trade, ensuring alignment with company and departmental objectives. Maintain deep knowledge of the websites, platforms, and customer behaviours to provide expert guidance and support across the business. Oversee the execution of selling strategies and roadmaps with clear hypotheses, measurable goals, and documented learnings. Lead the creation, implementation, and analysis of BAU experimentation across key owned areas (navigation, taxonomy, onsite search, content placement, etc.) to drive customer experience and commercial impact. Support planning, briefing, testing, and rollout of new digital features, campaigns, and product launches, ensuring seamless delivery. Analyse campaign, test, and trading performance; deliver retrospectives with actionable insights and recommendations. Own and continuously optimise journeys to maximise discoverability, engagement, and conversion across all devices and channels. Leverage data and experimentation to ensure product visibility and relevance in category pages and search results. Manage and test rules around product ranking and content placement to balance commercial priorities and user needs Collaborate with the SEO agency to ensure that navigation and product listing pages (PLPs) are search-optimised and aligned with best practices. Ensure website standards are upheld, and any issues are identified and resolved promptly. Work closely with the Trade team to identify and implement strategic and tactical opportunities. Partner with Product Managers and UX to support broader digital initiatives that enhance the end-to-end customer experience. Manage relationships with third-party vendors, driving system efficiency and performance. Continuously improve team operations through process enhancements, platform improvements, and skills development. Lead the Discovery team to deliver a high-performing, collaborative culture with clear goals and accountability.

WHO YOU ARE

Minimum 3 years' experience in optimisation Proven track record of working in a fast-paced trading environment Strong analytical mindset with the ability to turn data into actionable insights and identify business opportunities. Practical experience in trading, category management, and performance optimisation. Experienced in experimentation platforms and a champion of test-and-learn culture. Excellent communicator with strong stakeholder influence and cross-functional collaboration skills. Proven ability to plan, prioritise, and deliver in fast-paced, high-pressure environments. Track record of achieving KPIs and driving measurable business outcomes. Skilled at coaching and developing high-performing teams. Positive, professional, and a strong ambassador for the brand. Adaptable, resilient, and solution oriented.

Why New Look?



We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We're proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.



We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.



We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.



Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth application?process