Job Description

Moulton Medical Centre (MMC)

JOB DESCRIPTION - Dispensary Receptionist

Job Title

Dispensary Receptionist

Line Manager

Practice Manager

Accountable to

The GP Partners

Reports to

Dispensary Team Leader

Hours per week

18 hours per week- Mon 12 noon- 6pm, Thurs 12 noon- 6pm, Fri 12 noon - 6pm - we may be able to offer flexibility around these hours.

Job Summary

It is the responsibility of each receptionist to assist in the smooth running of the Practice in general, and the reception area in particular, and to project a positive and friendly image to our patients and other visitors to our Practice.

To facilitate patients accessing the clinical care provided by the practice. To support the Practice team in providing that care. To act as first point of contact for anyone accessing the practice. To hand out dispensed medication, blood forms etc. to patients

Primary Responsibilities

The following are the core responsibilities of the dispensary receptionist. There may be occasions when there will be a requirement to carry out other tasks; this will be dependent upon workload and staffing levels:

a. To ensure access doors/hatch are open ready for business at agreed times.

b. To ensure that all visitors to the practice are greeted in a friendly and professional manner.

c. To handle all patient/visitor enquiries efficiently and courteously.

d. To manage the flow of patients arriving at the reception desk for prescriptions or medication queries.

e. To ensure dispensed medication is handed out to patients appropriately (taking into account accuracy, confidentiality and security of items)

f. To accept payment for dispensed medication where appropriate and ensure paperwork and procedures completed.

g. To contact patients as appropriate

h. To ensure waiting room is tidy after clinics, between visits from the cleaning staff, sort leaflets, discarding old and damaged items as necessary. Review posters on walls and update where appropriate.

Secondary Responsibilities

In addition to the primary responsibilities, the dispensary receptionist is required to:

a. Complete opening and closing procedures in accordance with the duty rota

b. To have a thorough knowledge of all practice policies and procedures

c. To work in accordance of written protocols

d. To support patient flow through the Practice during specific clinics e.g. Flu/Covid

e. Support Practice staff with general administrative tasks as requested

General Responsibilities

All staff at Moulton Medical Centre have a duty to conform to the following:

Safety, Health, Environment and Fire (SHEF)

You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act

1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation, in addition to the Practice Health & Safety Policy, and the Practice Infection Control

Policy, this will include:

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills Keeping own work areas and general/patient areas free from hazards. Reporting potential risks identified
To contribute to achieving above, maintain a clean, tidy, effective working area at all times.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be shared with authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Communicate effectively with patients, carers and suppliers and handle enquiries or problems

appropriately, escalating areas of concern.

Communicate effectively and regularly with other members of the Practice team to ensure the accurate exchange of information relating to patients and their conditions.

Have the ability to build effective relationships through the organisation to inspire trust and confidence.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognise people's needs for alternative methods of communication and respond accordingly

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all staff are required to think not only about what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

Our practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are encouraged to make suggestions and contributions to improve our service delivery and enhance patient care.

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance Work effectively with individuals in other agencies to meet patients' needs Effectively manage own time, workload and resources. Participate in audits where appropriate.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to take part in and complete mandatory training as directed and include:

Participation in an annual individual performance review (PDR), including taking responsibility for maintaining a record of own personal and/or professional development.

Service Delivery

Staff at Moulton Medical Centre must adhere to the information contained with practice policies ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedures.

Security

The security of the practice is the responsibility of us all. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to the Practice Manager or Partners. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.

Equality, Diversity & Inclusion

A good attitude and positive action towards ED&I creates an environment where all individuals are able to achieve their full potential. Creating such an environment is important as it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Patients have a responsibility to treat other patients and our staff with dignity and respect.

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
MMC Dispensary Receptionist JD

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Expected hours: No less than 18 per week

Benefits:

Company pension Free parking
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (preferred) GP surgery: 1 year (preferred)
Work Location: In person

Application deadline: 27/10/2025