Job Description

About The Role
We are actively building diverse teams and welcome applications from everyone.
Role: Distributed Field Support Engineer Heathrow
Location: London (Onsite)
Contract Type: Permanent
Salary Package: 29,260 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: The shifts are 24/7 including Bank holidays and weekends, 4 days on 2 days off, with 8 daily working hours (plus an hour lunch);
(3 shifts 06:00 - 15:00 10:00 - 19:00 13:00 - 22:00)
Interview Process: 2-stage process
Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role purpose:
To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver effective IT support and customer services to our dedicated customer contracts.
Key responsibilities:

• Install, upgrade, repair, configure, and test hardware/software for equipment following standard procedures.
• Assist with projects and provide hands-on support as needed.
• Handle calls according to current procedures, escalating and resolving issues promptly.
• Provide support and advice to other services engineers working off-campus.
• Participate in routine preventative maintenance and audit activities as required.
• Use mobile devices to handle and process all assigned calls efficiently.
• Adhere to relevant Health & Safety procedures, both site-specific and companywide.
• Comply with all conditions and processes of the local Airport Authority, including personal ID pass and vehicle pass requirements, and attend training as needed.
• Perform related IT work within the Services remit, spending time in all areas of the customers campus coverage.
• Participate in 24/7 coverage via a rota system or shifts if required.
• Assist with administrative duties within the team as requested by your manager.
• Be aware of the SLA for each call and strive to meet the SLA.
• Maintain company vehicles and their records, complying with the company's policy regarding vehicle use, especially in airside locations.
• Be available to assist with project support outside of core hours occasionally, as reasonably re-quired by the site.
• Perform any other duties as reasonably assigned by your line manager.
• Comply with management system policies, company policies, and guidelines, and take responsibility for health and safety in the workplace.
• Maintain a professional and presentable appearance at all times.
• Be willing to work overtime when required.
• Be familiar with all SCC policies and processes relevant to the role and responsibilities to SCC and customers.
• Be familiar with customer policies and processes where applicable

Skills and experience:

• Customer requirement to always be professional and presentable with excellent customer facing skills.
• Need to have a full UK driving licence.
• Security clearance or willingness to apply will be required for this role.
• Demonstrate that they are self-motivated with good organisational skills and can work unsupervised.
• Trained to at least the CompTIA A+ qualification or have the equivalent knowledge / experience. Possess or can obtain relevant technical certifications.
• Demonstrate the ability to work at height and undertake varied manual handling activities.
• Display positive behaviours which support team productivity.

About You
About Us
SCC is Europe's largest privately-owned IT business, based out of the new 7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
Diversity & Inclusion at SCC -
Sustainability at SCC -
Life at SCC -

Skills Required