Job Description

: Domiciliary Care Manager Service Quality and Compliance

Ensure services consistently meet or exceed regulatory requirements and internal quality standards. Support services in preparation for CQC inspections and lead on responses to any identified areas for improvement. Review service data, audits, and incident reports to identify trends and address concerns proactively. Collaborate with Property, HR, and IT teams to troubleshoot site-level issues promptly, ensuring minimal disruption to operations and reducing escalation burden on senior leadership. Undertake monthly audits for key services and monitor completion of action plans, relieving the Senior Area Manager from direct oversight. Promote a culture of continuous improvement and accountability across all services.

People Leadership

Line-manage and support Location Managers and Team Leaders to build effective, motivated, and high-performing teams. Conduct regular supervision, appraisals, and development planning for management staff. Coordinate with HR to address recruitment gaps, absence trends, and disciplinary matters, providing proactive solutions. Foster a positive and inclusive culture that encourages reflective practice, empowerment, and accountability among staff.

Risk Management and Safeguarding

Act as an escalation point for safeguarding concerns and serious incidents. Chair investigations and contribute to robust risk management protocols and continuous learning. Ensure learning from incidents is embedded across all services to improve safety and outcomes. Maintain compliance with all safeguarding, health, and safety regulations.

Stakeholder Engagement

Build and maintain strong, collaborative relationships with families, social workers, advocates, and other key stakeholders. Promote the reputation and values of Venus Healthcare through transparent, respectful, and professional communication. Represent the organisation positively at external meetings, reviews, and partnership forums.

Service Development

Lead the implementation of new systems, processes, and initiatives to enhance service quality and efficiency. Support the mobilisation of new placements and services in line with PBS values and individualised support planning. Oversee pre-admission planning and integration for new service users, ensuring environmental readiness and staff capability for a smooth transition. Collaborate closely with clinical, PBS, and therapeutic teams to ensure joined-up, person-centred care delivery.

Operational and Administrative Tasks

Determine staffing, financial, material, and other short- and long-term requirements to ensure sustainable service delivery. Plan work schedules, assign tasks, and delegate responsibilities effectively among staff. Arrange for payment of bills, maintain accurate accounts, and ensure compliance with all health, safety, and statutory requirements. Maintain regular contact between service users and their families, friends, and the wider community. Assess service users' needs and ensure access to appropriate health and social care services as required. Create a friendly, secure, and trusting atmosphere to promote the well-being of service users. Ensure that all material and physical comfort needs of service users are met and resolve any issues that may arise promptly and sensitively.

Person SpecificationEssential

Minimum of 5 years' experience in a management role within adult social care, ideally within domiciliary or supported living services. Proven track record of leading regulated services to achieve at least 'Good' ratings from the CQC. Strong working knowledge of the Care Act 2014, Health and Social Care Act 2008, and CQC Regulations. Experience applying Positive Behaviour Support (PBS) principles in practice. Demonstrated ability to manage and develop staff teams across multiple locations. Skilled in safeguarding, risk assessment, and quality assurance. Excellent written, verbal, and interpersonal communication skills. Full UK driving licence and willingness to travel regularly. Right to work in the UK and willingness to undergo an Enhanced DBS check.

Desirable

Level 5 Diploma in Leadership & Management for Adult Care (or willingness to complete). Experience supporting individuals with complex needs, including autism and forensic backgrounds. Familiarity with digital care planning systems and outcome measurement tools.

What We Offer

Competitive salary Ongoing training and development opportunities, including access to PBS and leadership training. Recognition and reward programme for outstanding performance. A supportive, inclusive work culture focused on growth, learning, and staff well-being.
Job Type: Full-time

Pay: 35,000.00-45,000.00 per year

Work Location: In person