Job Description

This vacancy is not eligible for Visa Sponsorship. Please do not apply unless you have another means of establishing a right to work, or you are already employed by the NHS and would transfer to the pay point above the base of Band 3.
Job Summary
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK.
The role involves working a variety of hours, including evenings, weekends, and bank holidays but no night shifts! You will be working on a shift basis but, the normal hours for this role are 4 days per week/ 8 days per fortnight. We work a variety of morning-to-afternoon and afternoon-to-evening shifts, no earlier than 08:00 and no later than 21:30. Weekend and bank holiday working is required. Shift patterns may vary depending on the venue and operational needs.
Are you a people person who loves making others feel comfortable and supported? If youre someone who naturally puts others at ease, enjoys chatting with people, and can handle questions and concerns with confidence, this could be the perfect role for you!
Main duties of the job
You dont need a healthcare background experience in retail, hospitality, customer service, or even volunteering is just as valuable. If youve worked in a team and know what it means to go the extra mile for someone, wed love to hear from you.
Bring your positive attitude and enthusiasm for delivering a great experience, and well provide all the training you need. In this role, youll learn practical healthcare skills and take a step into the NHS.
Youll be the friendly face that greets our donors, supports them through the donation process, and makes sure they leave feeling good about their experience.
From checking them in on our systems to ensuring theyre comfortable during and after their donation, your focus will be on delivering excellent care every step of the way.
Youll also keep accurate records, handle blood products safely, and ensure everything is set up for a smooth session.
If youre ready to build a meaningful career, gain valuable skills, and make a real difference, we cant wait to welcome you on board!
About us
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too.
Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
Details
Date posted
29 October 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year
Contract
Permanent
Working pattern
Full-time
Reference number
007759
Job locations
NHSBT
Cambridge Centre
Cambridge
United Kingdom
CB2 0PT
Job description
Job responsibilities
Please view the attached recruitment profile which is a summary of the detailed and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.
What we offer you:

• 6-week training period to fully prepare you for your career with us, including your Skills for Healthcare Certificate.
• Rotas published 6 weeks ahead of time.
• No night shifts.
• Payments for unsociable hours, overtime, meal and driving allowances where applicable.
• NHSBT promotes flexible working opportunities where the role allows.
• 27 days per year plus 8 bank/public holiday. Pro rata if part-time. Leave increases to 29 days after 5 years service and 33 days after 10 years service.
• An NHS career pathway- weve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. Its open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
• NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions

If you are shortlisted for this role, you will need to attend in person for a blood collection session tour so we can provide you with more in-depth understanding of this role. This will be followed by a face-to-face interview. We are unable to arrange virtual interviews or tours. Please also note that our travel policy does not allow for the payment of travel expenses.
This vacancy will close at 23:59 on 2nd November 2025, however this vacancy may close sooner than the advertised deadline if we receive a high volume of applications, so we recommend applying early.
Session visit and interviews are anticipated to be held on 13th November 2025 subject to confirmation Job description
Job responsibilities
Please view the attached recruitment profile which is a summary of the detailed and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.
What we offer you:

• 6-week training period to fully prepare you for your career with us, including your Skills for Healthcare Certificate.
• Rotas published 6 weeks ahead of time.
• No night shifts.
• Payments for unsociable hours, overtime, meal and driving allowances where applicable.
• NHSBT promotes flexible working opportunities where the role allows.
• 27 days per year plus 8 bank/public holiday. Pro rata if part-time. Leave increases to 29 days after 5 years service and 33 days after 10 years service.
• An NHS career pathway- weve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. Its open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
• NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions

If you are shortlisted for this role, you will need to attend in person for a blood collection session tour so we can provide you with more in-depth understanding of this role. This will be followed by a face-to-face interview. We are unable to arrange virtual interviews or tours. Please also note that our travel policy does not allow for the payment of travel expenses.
This vacancy will close at 23:59 on 2nd November 2025, however this vacancy may close sooner than the advertised deadline if we receive a high volume of applications, so we recommend applying early.
Session visit and interviews are anticipated to be held on 13th November 2025 subject to confirmation
Person Specification
Qualifications
Essential

• Have a good standard of numeracy and literacy.
• Be willing to undertake development and training to upskill yourself including completion of the Skills for Health Care Certificate.

Experience
Essential

• Have experience of dealing with the public.
• Have experience of delivering a quality customer service.
• Be willing to learn new technology skills and undergo digital training.

Person Specification
Qualifications
Essential

• Have a good standard of numeracy and literacy.
• Be willing to undertake development and training to upskill yourself including completion of the Skills for Health Care Certificate.

Experience
Essential

• Have experience of dealing with the public.
• Have experience of delivering a quality customer service.
• Be willing to learn new technology skills and undergo digital training.

Skills Required