Job Description

Job Ref:

BES6693

Branch:

Caledonian Hotel Ullapool

Location:

Caledonian Hotel Ullapool, Ullapool

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

Various

Hours per week:

40/45

Posted date:

07/09/2025

Closing date:

09/10/2025

Duty Manager - 3-Star Hotel (Ullapool, Scotland)

Position Type:

Full-time

Shift Pattern:

Split shifts, including mornings, evenings, weekends, and public holidays

Reports to:

General Manager / Deputy Manager

Role Overview

As Duty Manager, you will oversee the day-to-day operations of the hotel during your shifts, ensuring exceptional guest service and smooth coordination across departments. This role requires flexibility and commitment to a split-shift schedule, typical in small hospitality teams.

Key Responsibilities

Guest Services

+ Act as the main point of contact for guests during your shift.
+ Handle complaints and resolve issues promptly and professionally.
+ Ensure a welcoming and helpful atmosphere throughout the hotel.

Operational Oversight

+ Supervise front office, housekeeping, and food beverage operations.
+ Ensure smooth handovers between split shifts.
+ Monitor service standards and address any shortfalls.

Staff Coordination

+ Support and guide team members during shifts.
+ Assist with training and onboarding of new staff.
+ Maintain morale and teamwork across departments.

Health, Safety Security

+ Ensure compliance with health and safety regulations.
+ Respond to emergencies and incidents as per hotel procedures.
+ Secure hotel premises and assets during your shift.

Administrative Duties

+ Complete shift reports and communicate key updates to management.
+ Assist with stock control and basic financial tasks (e.g., cashing up).
+ Attend briefings and contribute to operational planning.

Requirements

Previous experience in hotel operations or hospitality management. Strong leadership and communication skills. Ability to work split shifts and adapt to changing schedules. Calm under pressure with excellent problem-solving abilities. Knowledge of hotel systems (PMS, POS) is an advantage.

About Us

Built in the early 1900s, the 83-bedroom Caledonian Hotel is one of the oldest hotels in the area. It still boasts a quiet, friendly and welcoming atmosphere and pleasant gardens.



The Hotel overlooks Ullapool's working harbour and the colourful fishing boats on Loch Broom. To the right of the hotel is the Fowler Memorial Clock - said to be the most photographed clock in the Highlands. It was first erected in 1899 in memory of Sir John Arthur Fowler (1817-1898) and his family who lived at Braemore House near Corrieshalloch Gorge. However, to help reduce traffic congestion, it was moved to its new home in West Argyle Street in the 1960s.



Thanks to its central location in the town of Ullapool and modern comforts, The Caledonian Hotel is perfect for both the business and leisure traveller.



Ullapool is the main port of the Outer Hebrides and offers good road links to various spectacular highland locations, including Loch Maree, Lochinver, Gairloch, Corrieshalloch Gorge and Inverewe Gardens, where visitors can enjoy the many tropical and exotic shrubs and trees that grow there.



The capital of the Highlands, Inverness is under two hours away, providing ample opportunity for shopping trips.

We truly believe our people are our biggest asset and to reflect that we offer:

Market leading Rates of Pay Anniversary Bonus Flexible Shifts, full and part time to fit around other commitments 28 Days paid Holiday (pro rata) rising annually to a maximum 33 Days per year Full Training and Supervision Given Opportunity to gain recognised qualifications to help you progress Subsidised Accommodation Available includes WiFi, Food, Energy Bills, Rates and Licences Introduce a Friend Scheme worth 600 + Anniversary weekend stay for you or to give as a gift to family or close friends Access to complimentary Mental Health Wellbeing services Discounted Bespoke Hotel Stays, for you, your family and friends 50% off all Food Beverage during Bespoke Hotel Stays A range of local in-house benefits * many more!