Job Description

We are looking to recruit a friendly, outgoing, and meticulous Eco Administrator to support our inbound and outbound customer contact and submissions team.


This role consists of handling incoming customer communications, resolving customer queries, and collating all submission evidence and pictures for our ECO work.


We provide energy efficiency and heating measures to homes in Great Britain to support individuals who receive government benefits with keeping their homes warmer and reducing energy bills and cardon emissions via the ECO4 government fund.


This is a fantastic opportunity for someone who enjoys interacting with people, is confident and professional over the phone and is looking to take on a role that highlights those characteristics.


This right candidate will be able to grow with the company and develop the role in their own unique way with opportunity for professional development and progression within our successful ECO team.

The Benefits:

Salary from 26,208 (40 hour week) 33 days holiday (inc bank holidays) + a day off on your Birthday Auto-enrolment Pension Death in Service Insurance @ 4 X salary Extensive Healthcare & Wellbeing provisions including: + Private Medical Insurance (no excess)
+ Dental & Optical cash back scheme
+ Employee Assistance Programme
+ Access to virtual GP support
+ Health discounts
+ Access to annual health screening
Enhanced Family Leave policies Free parking Company events Gym facilities onsite Referral bonus Long Service Awards

Hours & Location of Work:

Main location -

Our head office is based in Salford, Manchester. Opportunities to work remotely working are available, however the role requires some office presence is required.

Regular hours of work -

Monday to Friday, 8am to 5pm - 40 hour working week. Opportunities to work flexibly are available.

Skills, Experience & Qualifications:

Essential:

12 months experience in a customer service or ECO administration role Exceptional interpersonal and customer service skills Excellent written and verbal communication skills Experience with job logging / CRM software such as JobLogic, PAS Hub or similar Proficient with Microsoft Office package

Desirable:

Experience with or an understanding of ECO schemes and government funding for energy efficiency in residential premises Familiarity with sales reports and records Extensive customer service or administration experience

Responsibilities include:

Handling inbound customer calls and emails and being the first point of contact for customer enquiries. Placing outbound customer calls and emails to ensure all enquiries are handled correctly and surveying and installing activities are supported effectively. Ensuring all enquiries are handled efficiently and activities are carried out in a timely manner, resolving any arising issues, and preventing delays in services. Handling customer information in a professional and confidential manner. Checking and collating all picture evidence into our job files ready to be checked by the submissions manager Assisting sales and installation teams with administrative tasks as required.

Our People

We're a business built on people and it's the people that make us different from other companies. If you believe your skills and experience can bring value to this role then we'd love to hear from you.


We're a diverse group and encourage our people to be independent thinkers and collaborative doers to create a supportive culture full of passion.


We provide opportunities for growth and development across our organisation through apprenticeships, professional qualifications, management training, and on the job learning. As a business that is continually growing, we're looking to attract the best talent in the industry to grow our workforce and join our combined efforts towards our goals.


Thermatic Group is an Equal Opportunities employer and takes is responsibilities relating to Equality, Diversity, & Inclusion seriously. For further information, you can request a copy of our Equality, Diversity & Inclusion Policy.

Guaranteed Interview Commitment

- We have made a commitment to improve employment opportunities for ex-military personnel. Therefore, you will be guaranteed an interview if you meet both the criteria for the commitment and the essential job role criteria.