Job Description

Notcutts is a family-owned national garden centre group with 19 garden centres across the UK and a growing e-commerce business. We are passionate about gardening and guided by our brand values of passion, inspiration and expertise, we are committed to delivering exceptional customer experiences both instore and online. This role represents an exciting opportunity for an organised, detail-orientated individual to thrive in a collaborative and fast paced collaborative retail ecommerce environment.

We are now looking to recruit an Ecommerce Assistant, to work within the Ecommerce team in our Woodbridge Support Office. This is a full-time role working 37.5 hrs per week and the candidate will play a key supporting role in the day to day running of our website and online store, helping to ensure our products, content and digital operations run smoothly. From uploading and maintaining product listings to assisting with customer experience improvements, you'll contribute to enhancing our online shopping and customer experience for gardening and lifestyle customers to reflect the heart and values of our brand.

Product Management

Uploading and maintaining product listings, ensuring accurate descriptions, pricing, categorisation, imagery, optimised for search and visually appealing. Liaise with buying and merchandising teams to ensure online availability and prioritisation of key products. Carry out regular checks to maintain product accuracy and consistency.

Merchandising & Website Experience

Assist in executing merchandising strategies to enhance product visibility and increase engagement and conversion. Maintain category pages and featured product sections.

Stock Management

Monitor and update dropship inventory levels. Manage item buffers to prevent overselling and out of stocks.

Promotions and Pricing

Coordinate and implement promotional campaigns in line with marketing plans.

Regularly update retail prices and ensure pricing accuracy across all platforms.

Customer Support

Handle customer care cases, liaise with customer care, logistics and category teams to ensure swift resolution to customer issues. Support processing orders, issuing refunds and gift cards as needed. Provide timely and professional communication to enhance customer satisfaction.

Website Maintenance

Support the maintenance and updates of product pages, landing pages, and other key areas of the site. Ensure all content is up-to-date, accurate, and aligned with brand guidelines. Respond to ad hoc requests from the ecommerce team to support ongoing projects and campaigns.

Content Creation & Inspiration

Contribute to the creation of inspirational content, especially focused on garden advice. Build and maintain content pages to engage and inform our customer base

Requirements

Previous experience in e-commerce or a similar role preferred Strong attention to detail and excellent organisational skills Comfortable with using content management systems and basic image editing tools Comfortable working with spreadsheets and product data Good communication skills and customer focussed mindset Ability to manage multiple tasks and prioritise workload effectively Strong written English for product copy and content edits Flexible and adaptable to changing business requirements. Ability to work under pressure in a fast-paced, hands-on environment.
The candidate can expect a generous employee discount (following successful completion of probationary period), pension contribution, Employee Assistance Programme and free car parking.

If you are interested in applying for this role please apply today.

Please note you will only be contacted should we wish to take your application further.

Thank you for the interest you have shown in working for Notcutts Garden Centres.

Job Types: Full-time, Permanent

Pay: 10.00-12.26 per hour

Additional pay:

Bonus scheme
Benefits:

Company pension Employee discount On-site parking Store discount Work from home
Schedule:

Day shift Monday to Friday
Work Location: Hybrid remote in Woodbridge IP12 4AF

Reference ID: Ecom Assistant