Job Description

Job Title: Ecommerce Manager

Reports to: Managing Director

Location: Bath HQ Tues to Thur, WFH Monday & Friday

Sector: Luxury Retail

Company Background

Established in 1974, Graham & Green is a proudly independent, family-run homeware emporium. Our flagship store in Notting Hill was the first of its kind, brimming with exotic homewares scoured from far-flung corners of the world. You'll find us in the very same spot today, alongside four additional stores across the UK. Our mission remains the same: to source the very best furniture, homeware and unique gifts that excite, inspire and bring joy.

We pride ourselves on having a colourful vibrant community where everyone feels part of the family. Whether that's friends, family, colleagues, customers, makers or furry friends. We're only as good as the team that forms us, which is why we're always on the hunt for exceptional people to be a part of our special culture.

Job Purpose

We're on the lookout for a strategic and hands-on Ecommerce Manager to lead the evolution of our digital channels. This is a high-impact role where you'll drive online growth, elevate customer experience, and shape the technical ecosystem behind our B2C and B2B platforms.

Blending commercial instinct with technical expertise and creative flair, you'll help bring our eclectic luxury brand to life online -- crafting seamless journeys, smart integrations and compelling content that converts.

Key Responsibilities

Technical Support, Site Health and Daily Operations

Lead the ecommerce development roadmap, partnering with our agency to deliver impactful improvements Manage release deployments and ensure smooth, uninterrupted site performance Maintain a deep understanding of our ecommerce architecture and integrations, continuously optimising for business needs Act as the first-line support for technical issues, resolving them swiftly and accurately Own relationships with service providers, platforms, and third-party tools Collaborate with IT to conduct compliance checks and apply regular security updates Monitor and report on site performance, KPIs and the impact of new features or experiments
Marketing & Analytics

Oversee analytics integrations and tagging solutions to ensure accurate, actionable data Build and manage reports tailored to business needs, enabling smarter decision-making Ensure seamless integration of user identity with marketing platforms, maintaining privacy compliance Implement SEO strategies and run conversion optimisation tests to boost performance Support campaign launches, promotions, and seasonal updates in collaboration with the marketing team
Content and UX Design

Create wireframes and collaborate with Design to refine and implement engaging layouts Ensure visual assets enhance user experience and reflect brand identit Optimise product presentation and site content to drive engagement and sales Support merchandising updates, especially around seasonal launches and promotional activity Action content changes quickly and accurately
Solutions & Budgets

Translate business challenges into clear, scalable technical solutions Negotiate contracts with third-party providers, ensuring value and budget alignment Communicate cost changes to Finance and approve relevant invoices
This is a summary of the role, and the Ecommerce Manager is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

Person Specification

A confident communicator who can simplify complex technical concepts Detail-oriented, process-driven, and calm under pressure Skilled in solving technical challenges and managing integration Analytical thinker with a knack for turning data into actionable insights Organised multitasker who thrives in a fast-paced environment Collaborative team player with a creative eye for UX and brand storytelling Proactive, solutions-focused, and passionate about interiors and luxury retail Quick to learn and navigate complex systems

Experience

4+ years in ecommerce management, ideally within luxury retail Strong experience with CMS platforms (Adobe Commerce/Magento2 preferred) Proven track record in driving digital sales and optimising online performance Familiarity with ERP systems (MS Navision/Business Central preferred) Skilled in HTML, CSS, JavaScript, and User Acceptance testing with developers Experience with PIM and site search tools (e.g. Akeneo, Algolia) Proficient in CRM, ESP, CDP integrations, and tag management platforms Exposure to digital advertising platforms (Google Ads, Meta) is a plus
Job Type: Full-time

Benefits:

Additional leave Bereavement leave Casual dress Company pension Cycle to work scheme Employee discount Private medical insurance Sick pay
Work Location: In person

Expected start date: 05/01/2026