Job Description

Job Overview

We are looking for a proactive, enthusiastic E-commerce & Marketing Assistant to support our growing Ecommerce and Marketing department. This role offers hands-on experience across digital marketing, website management, content creation, and customer engagement, with a focus on seasonal campaigns and product merchandising.

You'll work closely with the Ecommerce and Marketing Manager, supporting multiple projects, learning the full e-commerce and marketing journey, and contributing to the growth of our luxury retail business.

Duties

E-commerce & Website Support

Assist with product uploads, including descriptions, images, and attributes. Support seasonal campaigns, ensuring products and content are live on the website in line with campaign schedules. Monitor website user journey and identify any issues or areas for improvement. Troubleshoot and escalate simple website issues as required. Maintain accurate data and assist with simple data migration projects. Support paid media campaigns, email marketing, and social media initiatives.

Content Creation & Photography

Organise and correctly label photography files, preparing them for upload. Assist on studio and campaign photoshoots. Support social media video production by preparing sets and products. Contribute content ideas and compose blogs or website copy reflecting campaigns and seasonal collections.

Operational & Customer Service Support (Occasional)

Pick and pack items for dispatch, ensuring accuracy and presentation standards. Check and respond to customer emails promptly and professionally. Resolve customer queries or escalate where appropriate to maintain high service levels.

Team Collaboration & Project Support

Work with Ecommerce Manager to prioritise tasks, review progress, and provide updates. Identify potential risks and escalate them to prevent issues. Support multiple small projects and initiatives as required.

Required Skills & Experience

Some experience in e-commerce, digital marketing, and social media. Familiarity with website platforms such as Shopify or WordPress. Basic IT literacy (Microsoft Office, Google Suite). Good written and spoken English. Confident communicating with customers in a professional and friendly manner. Strong organisational skills with attention to detail, particularly in order processing and dispatch. Ability to multitask, meet deadlines, and work independently. Friendly, approachable, and proactive attitude. Interest in luxury menswear, digital marketing, and seasonal product campaigns. Willingness to assist across different areas of the business when required.

Desirable / Learn-on-the-Job

Training in email marketing platforms such as Mailchimp, Klaviyo, or DotDigital. Developing an understanding of Google Analytics, SEMrush, or other digital analysis tools. Building photography, video, and general content creation skills. Gaining knowledge of SEO, paid media, and campaign performance reporting. Learning to use e-commerce order management and dispatch systems. Developing awareness of customer service processes and CRM platforms. Understanding inventory control and stock management procedures. Expanding confidence in adapting to new technologies and digital tools.

What You'll Bring

Enthusiasm, creativity, and a proactive mindset. Strong organisation and attention to detail. Willingness to learn and develop across multiple areas of e-commerce and marketing. Ability to work collaboratively within a small team. Commitment to maintaining a luxury brand image.

Culture

We are a small, agile team with big ambitions. We value initiative, creativity, and measurable impact. You'll have the opportunity to take ownership of projects, contribute ideas, and develop your skills across digital marketing, e-commerce, and seasonal campaigns.

Job Type: Part-time

Pay: 12.21 per hour

Expected hours: 22.5 per week

Benefits:

Company pension
Work Location: In person