Job Description

Job Purpose and Summary
We are seeking a highly skilled and organised individual to join our team as an eCommerce Senior Operations Specialist at Canon. The ideal candidate will be responsible for managing various aspects of our eCommerce operations, including being responsible for Operations sign-off on business projects, managing external partners, handling reporting, optimising packaging processes, and taking charge of sustainability initiatives. This role requires excellent communication skills, project management expertise, and a keen eye for detail.
What we give
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.
Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.
Do you match with this role? Do not hesitate and apply! You will be part of an energetic and innovative environment with more than 50 different nationalities at our EMEA HQ at Stockley Park.
Salary: between 39,211 and 46,131 dependent on experience plus 10% bonus
Here are some of the benefits we offer at Canon to support our employee's wellbeing:

• Annual Bonus and annual pay review
• Hybrid working - 3 days in the office and 2 days from home.
• Flexible core hours - starting anytime between 07:30am and 10am and finishing any time after 16:00, providing the standard 7.5 hours have been worked.
• Minimum of 25 days of personal holiday per year with up to 5 days of available holiday purchase
• Generous Pension Scheme
• Private Healthcare and wider medical plan
• Up to 38% Discount on Canon products
• Flexible benefits policy
• Free parking on site
• Excellent Subsidized restaurant
• Highly Subsidised Costa Coffee on site
• Multi-Faith room
• Discounted rates at Nuffield Health Gym
• Partnership with Mental Health First Aid UK with a network of mental health champions
• Great transport links- Elizabeth Line and Stockley Park low-cost Shuttle Bus
• Learning & Development Opportunities

What we ask
Project Management:

• Initiate and lead projects to enhance the E-Commerce operation. o Serve as the Operations lead across key business projects including:
• E-Commerce re-platforming: Manage coordination, execution, and reporting for Golden Order validation.
• DRBG (Developing Regions Business Group) Expansion: Support the rollout to 2 new countries in 2025 with plans to expand to 10 additional countries over the next 3 years.
• Ink Subscription
• Warehouse and logistics Strategy

Warehouse Management:

• Act as a primary point of contact for all E-Commerce warehouse operations - currently managing two sites, with the expansion to four expected by the end of 2026.
• Conduct regular meetings and provide comprehensive overviews across all warehouse locations.
• Contribute to monthly Management Business Reviews (MBRs), with a focus on continuous improvement initiatives and action item tracking.
• Collaborate with all warehouse teams to optimize packaging for and to minimize customer complaints.
• Work with CENV team to shape the E-Commerce logistics and distribution strategy in alignment with EMEA Mid-Term Plan (MTP).

Delivery Management:

• Serve as the sole liaison for the delivery service provider, conducting regular meetings and ensuring accountability for service issues.
• Collaborate closely with warehouse team to provide relevant delivery reporting and ensure follow-up actions are implemented.
• Lead and support delivery related projects, including the development of customised customer communication emails and contracting with new additional/replacement delivery partners.

Returns Account Management:

• Manage the returns supplier, ensuring adherence to SLAs and driving improvements in service quality.
• Lead continuous improvement initiatives including recycling take-back scheme, paperless returns, and evaluation of alternative returns partners for potential cost savings.

Terms and Conditions / FAQ Management:

• Ensure store Terms and Conditions are regularly updated, legally approved and updated in compliance with regulatory requirements.
• Maintain accurate and relevant FAQs across all stores, accounting for country-specific variations.

Reporting:

• Generate and provide existing and new reports on a daily, weekly, and monthly basis to meet the operational needs of the business

Sustainability Initiatives:

• Take responsibility for sustainability efforts that impact E-Commerce, including compliance with plastic packaging tax regulations and levies
• Implement and manage the Recycling Takeback Scheme and ink cartridge recycling envelope rollout to multiple countries using a Tealium solution
• Act as the E-Commerce subject matter expert on sustainability responsibilities and improvements.

Operations Processes:

• Reviewing, documenting and improving operations processes to improve efficiency and effectiveness.
• Be the in-house expert to train internally on new processes and the implementation of new initiatives.

You will need

• Bachelor's degree or equivalent relevent experience in Business, Operations Management, or related field
• Proven experience in eCommerce operations, logistics, or a related field
• Strong project management skills and ability to handle multiple tasks concurrently
• Excellent communication and negotiation skills
• Proficiency in data analysis and reporting tools
• Knowledge of sustainability practices and regulations preferred
• Experience in working with international partners and managing global operations is a plus

• Communicate effectively
• Apply high standards of accuracy
• Plan and organise effectively
• Create solutions to problems
• Respond flexibly
• Negotiate & Influence

Further Information
Salary: 39,211 - 46,131 Dependent on experience plus 10% bonus
Location: Stockley Park, Uxbrdge
Hybrid Working 3 days in office and 2 days from home
#LI-SM1 Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates and promotes regardless of race, religion, national origin, sex, disability, age, veteran status or other protected status as required by law.