Job Description

Job Advert

About PAI

Since launching in 2007, Pai Skincare has empowered tens of thousands of people to achieve

happier, healthier skin

. Born from our founder Sarah Brown's personal journey with hypersensitive skin, we've grown into a globally recognised,

award-winning skincare brand

.



Our

West London HQ

is where the magic happens--where every bottle is formulated, manufactured, and shipped with care. We're proud to be leaders in

ethical, sustainable skincare

, pushing the boundaries with

natural, high-performance ingredients

. Now, we're looking for passionate individuals to join our team and help us reach

millions more around the world

.

Why this role matters:

We're looking for a proactive and detail-oriented

eCommerce Trading Coordinator

to support the daily operations of our DTC business across Brand.com and Amazon. This is a great opportunity for someone early in their career who wants to grow within a fast-moving, collaborative digital team.

What you'll be doing:

Website Trading & Operations

Support with website updates, product launches, promotions, and merchandising. Manage day-to-day site tasks: QA, testing, admin, and content updates. Help identify optimisation opportunities using daily trading reports.

Campaign Coordination

Coordinate with internal teams and agencies to activate campaigns on time. Support briefing and rollout of content across DTC touchpoints. Ensure campaigns go live flawlessly and reflect brand positioning.

Digital Ecosystem & Enhancements

Contribute to ongoing site improvements (UX, UI, tools). Support special projects across the DTC ecosystem.

Reporting & Insights

Update key reports and dashboards to track performance. Use data to support decision-making and planning.

Amazon Support

Help manage the Amazon agency with administrative and operational tasks.

What you'll bring:

1-2 years of experience in eCommerce, trading, or digital marketing. Basic familiarity with Shopify or similar platforms. Strong organisation and attention to detail. Comfortable using Excel and interpreting digital performance metrics. Enthusiastic, collaborative, and eager to learn. A passion for digital and eCommerce. A proactive, can-do attitude and willingness to take ownership. Confidence in working across teams and managing timelines. Desire to grow in a commercial, performance-driven environment.

How we work

Hybrid working 2-3 days at Pai HQ in Acton

What you'll get in return

25 days annual leave, plus public holidays Your birthday day off too! Free skin care products (Pai ones!) Company discount for yourself, friends and family Wellbeing support - Employee Assistance Programme and private healthcare (BUPA) Contributory pension scheme Life insurance x3 salary

Equal opportunities

We celebrate diversity in our customers, our products and our people. We champion inclusivity and an environment where you can truly belong and be the best version of you.


We're committed to equal opportunities and welcome people from all backgrounds, perspectives, ideas and experiences.


If you feel you would benefit from any support or reasonable adjustments during the recruitment process, please don't hesitate to let us know and we will do our best to help you to be at your best through this process.