Job Description

Retail Education Manager

Remote with Travel across the UK & Ireland

45,000

As Retail Education Manager, you are Dermalogica's retail selling expert. Your role is to shape and deliver the retail education strategy with one clear goal: to drive sales. You partner with the Retail Director, Flagship Manager, and leadership team to embed a culture of selling across

all retail environments

, ensuring our training translates into stronger conversion, bigger baskets, and long-term loyalty.

Seen as the go-to for

all retail training

, you work directly with retailer education departments to design and deliver impactful training that elevates confidence and sales results. You lead education across

all retail environments

, tailoring content to the realities of busy shop floors and guest-facing experiences. Additionally, you are responsible for the

training and upskilling of the retail executive team

, ensuring leaders are equipped to cascade best practices and drive performance.

Beyond training, you represent Dermalogica at events and activations, connecting with consumers in creative ways to showcase the benefits of our brand. This is a remote role with travel across the UK and Ireland requiring a hands-on, commercially driven leader who can inspire others to sell.

You are a dynamic retail leader with a proven track record in selling and sales training. You inspire confidence, drive results, and know how to translate education into commercial success.

Strong experience in retail sales and selling skills training (beauty, wellness, FMCG, premium retail, or cruise ships). Track record of building sales performance through training and coaching. Skilled at conversion, upselling, and client relationship building. Excellent communicator, presenter, and facilitator - both live and digital. Commercially focused, with the ability to link education directly to sales results. Collaborative, flexible, and confident working across multiple retail partners. Level 3 Beauty Therapy (including electrical modalities) minimum.

Other Requirements

Full UK Driving Licence and ability to travel extensively across the UK, Ireland, and international cruise ship locations. Flexible to work evenings/weekends for events, training, and ship schedules. Proficient in Microsoft Office and digital learning platforms.

Shape and lead the retail selling strategy

Partner with the Retail leadership team to design training programmes that put selling skills at the heart of Dermalogica education. Work closely with the Flagship Manager to set the standard of service and selling, ensuring the Flagship leads the way as a benchmark for

all retail environments

. Champion a retail selling culture that can also be transferred into the professional trade channel. Constantly evaluate training against sales results, adjusting to maximise impact. Lead the

training and upskilling of the retail executive team

, ensuring leadership excellence across all retail operations.

Be the go-to for retailer training

Own the delivery of training across

all retail environments

, building strong relationships with retailer education teams. Develop tailored training content that directly addresses conversion, upselling, and cross-selling. Ensure Dermalogica is seen as the most innovative and commercially effective retail partner.

Drive retail success across channels

Lead selling skills and service training across

all retail environments

to lift service standards and conversion. Support pharmacy retail by building staff confidence in talking about and selling Dermalogica. Adapt training style and focus to meet the specific needs of each retail environment.

Represent the brand with impact

Be recognised as Dermalogica's retail selling champion, inspiring staff with your ability to connect and convert. Represent Dermalogica at consumer-facing events, thinking creatively to engage shoppers and highlight brand benefits. Showcase Dermalogica as a treatment-first, results-driven brand that is also highly commercial.

Collaborate to grow the business

Work in partnership with Retail, Sales, and Marketing to align training with activations, promotions, and campaigns. Share insight from

all retail environments

back into the business to shape future training and strategy. Embrace digital, livestream, and in-person formats to ensure education is always engaging and effective. Private Health Care with Vitality and Medicash Life insurance with Legal and General which includes - Virtual GP with Health365, wellbeing and counselling and Financial Protection. A 5% pension contribution from the company as well as access to a pension's advisor. Your Birthday off work! 5 paid sick days per year 70 monthly product allocation Access to new product innovation before they hit the shelves so that you can experience the products first-hand 30% off other Unilever Prestige Brands such as Hourglass, Living Proof, Tatcha, Murad, Paula's Choice and Kate Somerville Access to Unilever Discounts, an online shopping website discounts on multiple high street brands The opportunity for growth and progression, we really invest in your personal development through our Learning and development platforms. Treats in the office such as our Free Ice Cream Fridge and regular complimentary skin treatments
Job Types: Full-time, Permanent

Pay: 45,000.00 per year

Benefits:

Company pension Employee discount Health & wellbeing programme Life insurance On-site parking Private medical insurance Work from home
Work Location: Hybrid remote in Leatherhead KT22 8JB