Job Description

Company Overview:

We're a leading kids electric bike company based in Chobham, dedicated to providing innovative and fun solutions for young riders. Our main objective is to design and supply high quality kids electric motorbikes and balance bikes at an affordable prices whilst bringing the FUN aspect to learning. As part of our commitment to exceptional customer service, we are seeking a proactive and detail-oriented individual to join our team.

:

As office admin & customer service support, you will play a pivotal role in ensuring the satisfaction of our customers while supporting with the administrative functions of our business.

Your Key responsibilities will include:

Customer Enquiries and Warranty Management:

Respond promptly and professionally to customer inquiries via email, phone, and other communication channels. Assist customers with warranty claims and product-related questions, ensuring a positive and seamless experience.

Phone Handling:

Manage incoming calls, providing friendly and efficient assistance to callers.

Invoicing:

Create and send invoices accurately and in a timely manner. Maintain organized records of invoicing and payment transactions.

Order Handling:

Printing off of orders and booking in couriers.

Job Requirements:

Previous experience in customer service and administration is preferred. Excellent communication skills, both written and verbal. Strong attention to detail and accuracy in all tasks. Proficiency in Microsoft Office suite (Word, Excel, Outlook). Ability to multitask and prioritize in a fast-paced environment.

Hours

Monday - Friday (in the Chobham office)
9am - 5pm

Benefits

Holiday days 21 days + Bank Holidays

Opportunity to work within a growing business.

If you are a self-motivated individual with a passion for our industry, we encourage you to apply for this exciting opportunity to be part of our team. Please submit your CV and cover letter outlining your relevant experience and why you are the ideal candidate for the position. We look forward to hearing from you!

Job Types: Full-time, Permanent

Pay: 27,000.00 per year

Benefits:

Company pension Free parking On-site parking
Schedule:

Monday to Friday
Application question(s):

Do you have means of transport? Can you work from our office in Chobham 5 days a week? Do you have any knowledge or interest in Bikes?
Work Location: In person

Reference ID: Revvi Admin Support