Job Description

Based in Sunbury


The Supervisor forms part of the technical team service provided under the contract. This Role falls part of the Operations based at Sunbury as a static based role. The core hours are Monday to Friday 0800 till 1700 40 hours per week. However the candidate will need to be flexible in their start times to ensure that they are able to support the clients needs. Any additional hours worked outside the core hours will be paid at a standard call out rate.


They may at time be asked to undertake call out to support the site.

Purpose of Role

To provide and efficient ensuring they adhere to the control of work service, supporting project works where required, moves and churn and operational activities across the portfolio for BP.


The role will provide support in the coordination, planning and monitoring of the engineers , auditing, and enforcement of the Control of Work requirements. The role is responsible for the safe execution, agreed quality and timely completion of PPMs and Work orders work and to ensure that the Client & JLL requirements are adhered to at all times. Help planning with the contract support the onsite team work load, while also required to act as an interim manager covering absences and leave on site and planning the work load.. Accountable to the Technical Management. Will also work alongside the planning and scheduling team and engineering delivery. Provide first point of contact for the engineering team. They will support with Inductions and managing stores and quoting parts for work repairs. They will be required to ensure back of house standards are maintained, both Audit site and the team and delivery of Engineering Standards. The role will be a working role in the field with a 10% proportion set to tasks with eLearning and assignment of work load.

Key objectives of the role

Host, oversee and work with visiting contractors, both project-related and in support of the operational team activities, as directed by the TSM Manage work delivery at client premises, ensuring agreed quality objectives and timely project completion Manage safe execution of work to ensure adherence to the safe systems of work. Carry out tasks and work orders to meet SLAs and PPMs set by the contract. Look to innovate and improve on best practices and support JLL growth by developing skill sets and learning new processes. Ensure completion of all reactive Helpdesk Requests ensuring closing and completion in line with SLA's Support the Client Projects / JLL Projects and Operational teams by coordinating activity and advising limitations, from both a COW process. Develop and maintain consistent, professional and effective communication with project managers, contractors, consultants, customers and client representatives. Provide suitable Health & Safety information to the site management team including client protocols & JLL requirements, local procedures, welfare facilities. Issue and clearance of Permits to Work as required within there discipline. Issue of isolation Certificates to all Mechanical required works Carry out SOCs and point of work risk assesssmnts Assist the technical team with documenting workplace inspections and Audits to JLL and Client requirements. Take appropriate action where sub-standard performance has been identified. Ensure this is escalated. Coordinate with FM infrastructure teams to facilitate isolations, reconnections and the formal handover of completed works. Ensure that refresher training is undertaken for safety critical job specific requirements at regular intervals. Proactively seek innovation in all areas of service provision, in pursuit of continuous improvement Bring to the immediate attention of Technical Management team and Site Lead. any critical incident or problem that could affect the ability of the JLL Team to meet their contractual obligations or BP's expectations. Other duties as assigned by the Technical Manager Liaise with the account Compliance Lead to ensure audit compliance at all times Ensure maintenance is carried out in line with JLL procedures, safe systems of work where applicable and action improvements identified during the building and workplace inspections and reviews, support and taking guidance from the Control of Works Lead. Escalate urgent issues identified through to the Technical Management team. Able to apply a risk focused maintenance approach and operations of plant and systems. Able to obtain and support with cost related to delivery of maintenance activities (specialist and self-perform). Provide supervision and leadership of a Technical Team that ensures the efficient and safe operation of client location(s). Lead and develop a ONE TEAM approach with all Integral/ JLL staff and supply partners as part of Third Party Contractor Management. . Provide emergency response standby, call out. Escalate urgent issues identified through to the Technical Services M Account Manager in response when required to support with esculations . Respond to work interruptions, outages or emergencies consistent with the SLA. Establish emergency response escalation programs working with the client and Security to ensure the appropriate representatives are notified of emergency conditions in a timely manner. Operate to forward maintenance plan that track asset condition provide real time data via correigo to the TSM. Responsibility for ensuring all related engineering maintenance documentation/records are kept in clearly identified and retrievable systems. Control and supervise Engineers To ensure all PPM's are carried out to schedule and ensure completion of all reactive Helpdesk Requests ensuring closing and completion in line with SLA's working with the sites planning and scheduling team. Fully understand the operational protocols associated with alarm conditions and auxiliary back-up system capabilities. Continually communicate building issues to end users, and TSM * Assist and enhance service delivery through best practice and the effective use of site systems and equipment.