Job Description

Force
Bedfordshire Police
HIDDEN - Role Type
Police Staff
Contract Duration
Permanent
Contract Type
Full Time
Department
ERSOU - CTP
Location
Stevenage
Grade
SO2
Salary
40,893

Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.


Hours / Week
37
Closing Date
14/10/2025, 23:55

The Role

This exciting role will provide technical desktop and field engineering assistance to the National Desktop & Field Team Leader, the wider Customer Service Centre (CSC) and National Counter Terrorism Policing ICT Project teams, in the daily management of all hardware related issues and requests. Additionally, cryptographic device support will be a vitally important part of this role and will require Developed Vetting status.


Additionally, the successful candidate will work closely with all regional ICT units to support and deliver ERSOU based requirements


The right candidate will additionally provide assistance to the Team leader in pro-actively seeking to improve upon all aspects of the current Field Support processes and knowledge base, working towards a leaner and more efficient system of operation. The department has a strong ITIL alignment and a proven track record in this area would be extremely valuable.


The candidate will be expected to take the initiative with establishing excellent working practices and processes within this field and to bring experience of how best to go about hardware and remote assistance management utilising toolsets such as SCCM and Service Now.


The main hardware within this portfolio is largely off the shelf equipment, however training will be given. The right candidate will be required to manage and take ownership of all outstanding faults, liaising with affected parties and resolver groups to provide effective resolutions within agreed service level agreements. Being able to translate complex technical issues into every day vernacular is crucial, as is the ability to manage user expectations and to form good working relationships with senior users.


The role holder will be required to travel to multiple sites across the Eastern Region and at the National HQ within Birmingham, with the occasional overnight stay, as required.

It is essential that you have a working knowledge of:

Windows based Operating Systems Active Directory MS Office products Remote assistance tools and processes LANs/WANs including Fibre & Copper infrastructure/ data centres Desktop PCs including Laptops and handheld devices LaserJet printers & scanners Cryptographic devices and key materials

It is desirable that you have a working knowledge of:

SCCM Service Now Solar Winds

ERSOU - Who we are and what we do

ERSOU is the Eastern Region Special Operations Unit, that oversees and delivers a regional level response to Serious and Organised Crime, and Counter Terrorism Policing for the Forces in the Eastern Region.


ERSOU is made up of both Officers and Police Staff from across the entire region and works closely with the 7 Forces and National Partners. The departments are unique, in that they offer opportunities to work and develop individuals professionally in specialist areas, often delivering capabilities that are provided by local forces.

What we offer:

Flexi time Blue Light Card discounts Opportunity to undertake nationally recognised Intelligence Professionalisation Programme (IPP) Generous pension scheme Dedicated CTP training for your role 24/7 access to an Employee Assistance Programme Opportunity to get involved with networking groups such as the Network of Women, LGBTQ+, Parent & Carers and Health & Wellbeing

Additional Information

All internal applicants

must

have successfully completed their probationary period to apply for this role.


Internal applicants within Bedfordshire Police, Cambridgeshire Constabulary or Hertfordshire Constabulary (BCH), should upload either a CV or provide relevant skills, experiences and qualifications on Word/PDF document.


This vacancy is live to those at risk of redundancy and will remain open to redeployees until the conditional offer stage throughout the recruitment process. Redeployees will take priority over other applicants at any point during the recruitment process up until conditional offer. If a redeployee is successful and accepts an offer, they will remain on their home force's terms and conditions.


As a Disability Confident leader, we take personal responsibility to help create an inclusive workplace, where police officers and staff respect one another, feel valued for their differences and can be themselves. We are committed to providing workplace adjustments, wherever needed so everyone feels welcome and can flourish. If you have a disability and you meet the minimum criteria for the position you are applying for, you will be entitled to an interview under the 'Offer an Interview Scheme'.

It is recommended that you download and store a copy of the role profile as this will no longer be available once the advert has closed

Help us deliver outstanding policing for everyone.

We believe that to serve our communities effectively, we need people from all backgrounds, bringing a wide range of life and professional experiences. This helps us reflect the communities we serve and ensures we deliver the best possible service.

Why Choose a Career in Policing?

Bedfordshire Policeis recognised as a pioneering and forward-thinking service, responsible for policing a large, diverse, and multicultural population.



If you're looking for a meaningful and rewarding career--where you can make a real difference, take on new challenges, and gain a wide variety of experiences--then we want to hear from you.

What We Offer

We're proud to support our people with a comprehensive benefits package, including:

Pension Schemes

: Access to the Local Government Pension Scheme, with employer contributions and death-in-service benefits.

Generous Annual Leave

: 24 to 33 days (depending on rank and length of service).

Sick Pay

: Up to six months full pay and six months half pay (depending on service).

Family Leave

: Occupational maternity, adoption, and paternity pay (depending on service).

Carers and Discretionary Leave

Flexible Working

: Including compressed hours, flexible shifts, job sharing, annualised hours, and agile working (role dependent).

Wellbeing Support

: Local wellbeing teams, on-site gym facilities and exercise classes (location dependent).

Sports & Social Clubs

: Enjoy discounts, trips, and events through our dedicated clubs.

Cycle to Work Scheme

Blue Light Card App

: Option to sign up for discounts in-store and online for emergency service workers.

Financial Support

: Access to Police Mutual for savings plans, insurance, loans, and independent financial advice.

Employee Assistance Programme

: Confidential support for personal and professional wellbeing.

Staff Support Networks

: Including groups for Black and Minority Ethnic colleagues, LGBTQ+ colleagues, disability awareness, menopause support, faith-based groups, and more.

Trade Union Membership

: Access to UNISON.

Career Development

: Opportunities for progression, promotion, and leadership training.

Equality, Diversity & Inclusion

We are committed to building a workforce that is inclusive and truly representative of the communities we serve. We welcome applications from individuals of all backgrounds, especially those currently under-represented in policing, including:

Black, Asian and Minority Ethnic communities People of all ages and abilities All faiths and religions LGBTQ+ communities Individuals from disadvantaged or marginalised backgrounds

All applications are assessed fairly and based on the evidence you provide and your suitability for the role.



Disability Confident Logo

Recruitment and Selection Policy

Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.

Police Barred and Advisory Lists

Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the police for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.

Vetting and Safeguarding

We are committed to safeguarding and operate safer recruitment processes, to ensure a police service that employees are proud to work for because they feel safe, valued and part of a happy and supportive work environment. All employees and volunteers therefore will be subject to background checks including vetting and references.