Job Description

The primary function of this role is to provide administrative support to management, employees and in some cases, clients and visitors. Handling office ad-hoc duties such as dealing with calls, externally and internally, organising files, drafting letters, assisting with complaints. Financial support with trade accounts, job completion and invoice accountability.
Assist Estate teams across all 4 localities where required, providing a thorough service to all GreenSquareAccord owned communal areas across the group.
The role is hybrid working but you would be expected to attend offices or site meeting as and when required.
Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.
About you

• Delivering great customer service, and implementing a culture of continually challenging and improving service delivery to meet expectations.

• Supporting the estates team to ensure the services are delivered in a co-ordinated and cost effective way.

• Scheduling and planning visits as per the rota and in a way that minimises travel and time.

• Working closely with the Neighbourhood and Asset Management Teams to ensure the service delivery meets requirements.

• Providing support and assistance across the team as required.

• Booking the servicing and maintenance of equipment and training the team.

• Ensuring any customer complaints identified are forwarded as per policy and procedure. Advise customers of the correct procedures.

• Implement and monitor customer satisfaction closely, reporting where performance has not met targets so appropriate action can be taken.

• Provide information relating to service charges and recharges.

• Update the Housing system and colleagues with issues and feedback as they arise.

• Make optimum use of IT including hand-held devices for data collection and confirming work.

• Assist in incorporating new sites into the programme as they are delivered by Development.

About us
We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.
We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.
Everyone deserves a home, it`s a place from which we build our future, we thrive at home.
We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.
Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.
We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.
The GSA Way
We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.
A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.
Our five core commitments are:

• We believe our customer is everything

• We are one team

• We are supportive and caring

• We are business-minded for social purpose

• We are curious and ambitious.

You can read more about the GSA Way in our recruitment pack.
Benefits
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:

• 25 days annual holiday entitlement

• A defined contribution pension scheme.

• Trust based flexible working and a Confidential Employee Assistance Programme (EAP).

• Two days paid volunteering leave per year

• Buying and selling of annual leave

• Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more!

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.
GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.
Closing date for applications:
27-02-2026

Skills Required