Job Description

Event Delivery Lead - London Hub

About Us

Jomablue is a leading player in the events industry. But we're not just about delivering top-notch SaaS and onsite solutions for event professionals; we're also about building careers and fostering growth. Our culture thrives on innovation, collaboration, and the relentless pursuit of excellence.

The Role

The Event Delivery Lead reports to the Senior Manager, London Hub and plays a critical part in leading the delivery of customer projects and offers a fantastic opportunity to work in a dynamic and innovative environment.

The Event Delivery Lead plays a pivotal role within our Professional Services Team. This position is central to leading the delivery of assigned customer projects, ensuring timely execution, and exceeding customer expectations to enhance their Jomablue experience.

You will be responsible for managing and delivering projects on time, meeting all defined metrics and project scope. Your leadership will uphold Jomablue's reputation as an industry leader, building and nurturing strong relationships with customers, external stakeholders, and internal teams. Successful team members in this role have a positive, can-do attitude, are proactive, solution-focused, and thrive in a dynamic, fast-paced environment. A willingness to travel to events both nationally and internationally is essential to the role. This is a fantastic opportunity to make a significant impact while working in a collaborative, innovative, and rapidly growing company.

You must be motivated and passionate about great service. Within a small team, you understand that working closely with others and pitching in when necessary helps our team be stronger and reach our goals. This is a flexible position with the opportunity to mix office and home work environments.

When and Where

This is a permanent role based in our Shoreditch office.

Regular domestic and international travel is required to support event delivery.

Your Duties

Create detailed project plans that outline timelines, milestones, and resource allocation, ensuring the successful and timely execution of all tasks Serve as customers' and stakeholders primary point of contact, ensuring clear and effective communication throughout the project lifecycle and exceeding expectations regarding the Jomablue experience Review and refine project scope, objectives, and deliverables in collaboration with stakeholders, and ensure adherence to scope throughout the project lifecycle Identify risks and issues that may impact project delivery, develop contingency strategies, and proactively address any challenges to minimise disruptions Lead cross-functional project teams, providing guidance, motivation, and support to team members, and fostering a collaborative work environment to achieve project goals Follow Jomablue policies and SOPs for project deliverables, conducting regular reviews to ensure compliance with customer requirements and industry best practices Manage project budgets and resources effectively, monitoring expenditures, optimising resource utilisation, and making adjustments as necessary to ensure financial objectives are met Identify opportunities for process improvements and operational efficiencies within the project management framework, implementing best practices and lessons learned to enhance project delivery Prepare regular progress reports, status updates, and project documentation to inform stakeholders of project status, achievements, and upcoming milestones, ensuring transparency and accountability throughout the project lifecycle

Skills and Experience

While we list some skills and experience items below, we are focused on finding the right person who wants to learn.

Essential:

2-3 years experience in a role such as: Event Manager, Project Manager, Customer Success Manager Exceptional customer service skills Experience managing cross-functional team members on a project A great communicator Detail-oriented, with excellent organisational and presentation skills Strong time management skills, with the ability to consistently meet deadlines while effectively juggling multiple tasks Proactive and self-motivated as well as being a team player Performance driven, problem solver A flexible and adaptable approach Demonstrated technical agility, with the ability to quickly learn and excel with evolving products. Competent with modern cloud-based technologies (including or similar to G-Suite, Microsoft Office 365, Salesforce, etc)

Desirable:

Experience in digital production, account management, or supporting website development projects, from requirements gathering through to successful launch Experience working with CRM, CMS and project management software An interest in SaaS or technology to support customer success

The Right Fit

We believe strongly in searching for people that are the right cultural fit for our team. Our competencies are

Communication Excellence

- Effective communication ensures clarity, builds relationships and drives alignment across teams and stakeholders.

Collaboration & Teamwork

- Collaboration is about working cohesively towards shared goals, valuing diverse perspectives and fostering a sense of team spirit.

Customer Focus

- A customer focused mindset ensures that we anticipate and meet customer needs, creating positive experiences and driving loyalty.

Problem Solving & Decision Making

- Strong problem-solving involves analysing situations, identifying solutions and making sound decisions, often under pressure.

Dynamic Adaptability

- The ability to quickly adjust to changing circumstances, technologies and requirements while maintaining efficiency and effectiveness.

What We Offer

A commitment to your health and wellbeing, including subsidised access to ClassPass for fitness and wellness activities. A dynamic, inclusive workplace where diversity of thought is valued and your development is actively supported through mentorship and feedback. Competitive compensation and benefits, reviewed annually to ensure alignment with industry benchmarks and your career progression. Dedicated leave days and financial support for approved external training, empowering you to pursue professional development. Regular 'Best Practice Workshops' and knowledge-sharing sessions that promote collaboration and continuous learning. A flexible hybrid work model, balancing in-office collaboration with remote work to enhance productivity and work-life balance. A strong commitment to diversity, equity, and inclusion, fostering a workplace where everyone feels safe, respected, and empowered.
Job Types: Full-time, Permanent

Pay: 45,000.00-50,000.00 per year

Work Location: Hybrid remote in London EC2A 3JF