Job Description

We are seeking a highly organised and customer-focused

Event Sales Administrator

to support our sponsorship sales team.

This is a new role in a growing business. You will be the main point of contact between event sponsors/exhibitors and the sponsorship team from the moment a contract is signed to delivery of a sponsorship package at the live event.

The company

Alternative Events is one of the UK's fastest growing independent B2B events companies, specializing in the professional services and technology sectors.

We bring people together, creating opportunities for sellers and buyers of technology and innovation in professional services to network, learn, do business and have a great time.

We currently run nine-ten live events per year for specific groups of innovators and tech strategists across the industry. The events are free-to-attend for qualified delegates in law and accountancy. Revenue comes from sponsorship.

If you join us, you'll be surrounded by engaged, inventive and friendly people who genuinely care about creating lively, collaborative events that are fun to attend. We work as a very close team and love getting together for our events, and for summer and winter socials.

The role

As Event Sales Administrator, you will help Alternative Events deliver the sponsorship packages we sell to vendors.

This is a customer-facing role, ensuring that our sponsors receive the highest level of service and value from their engagement with our events. Once a sponsorship contract is signed, you will coordinate our communication before, during and after each event and you'll ensure our team delivers on all elements of that contract.

This role is ideal for someone with strong organisational and customer service skills, confident in communicating on the phone, by email, and in person.

Main responsibilities

While we expect everyone in the company to pitch in when needed to get things done, your specific responsibilities will be:

Coordinate electronic signatures for sponsorship contracts and ensure all parties have signed and received copies

Act as the main point of contact for sponsors once contracts are signed

Coordinate with internal teams (marketing, operations, content, accounts) to ensure smooth delivery of sponsor benefits

Monitor exhibitor checklists to ensure that we collect the right information from our sponsors and that what we do for them matches the contract

Chase and collect sponsor marketing assets (logos, bios, etc.) and ensure timely upload to the event website

Respond to sponsor queries regarding logistics, registrations, and digital platforms such as our event app Whova

Maintain and update CRM with sponsor and delegate data

Monitor and follow up on invoice payments and outstanding balances

Chase sponsor speakers and confirm session topics where needed

Take responsibility for the sponsor registration forms

Maintain shared resources like exhibitor lists and event planning documents

Assist with business travel bookings

Attend our events (which require overnight stays), working alongside the team to deliver the events on the day

Requirements

Proven experience in customer service

A proactive mindset

Comfortable & confident making outbound calls in professional manner

The ability to manage data and streamline processes

Strong relationship-building and networking skills

Highly articulate with impeccable written and verbal communication skills

Detail-orientated and analytical

Persistent and focused on results, and very attentive to the needs of our customers

Willingness to learn new processes and systems where necessary

Experience of working with a CRM would be an advantage (we use HubSpot).

What we offer to you

The annual salary offered is 27-30K, dependent on experience.

You'll join a small, entrepreneurial team that values everyone's perspective and loves celebrating success.

We offer private health insurance and a company pension scheme.

You'll report to Emily Jenkins, COO of Alternative Events.

This role requires a minimum of two days per week in our Bournemouth office, which is near Bournemouth Airport. The remaining three days per week can be remote. You will also be expected to attend our events and to occasionally attend external industry events.

Job Type: Full-time

Pay: 27,000.00-30,000.00 per year

Benefits:

Private medical insurance
Schedule:

Monday to Friday
Ability to commute/relocate:

Dorset BH23 6NX: reliably commute or plan to relocate before starting work (required)
Experience:

customer service: 2 years (required) administration: 1 year (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Location:

Dorset BH23 6NX (required)
Work Location: In person