Job Description

Job Advert

Events & Hires Sales Coordinator

Deadline for applications:

27th August 2025

Reports to:

Head of Sales, Events & Hires

Location:

The Glasshouse International Centre for Music, Gateshead

Working hours:

36 hours, Monday-Friday with some evening and weekend work required, subject to business needs. Hybrid working available.

Salary:

SCP 24 - 25,662

About you

Are you self-motivated, happy working in a team environment and flexible enough to adapt to a changing environment? If this sounds like you, read on to find out how you can hit the ground running.

About The Glasshouse International Centre for Music

Feet stop. Eyes pop. Jaws drop.


That what we all want, isn't it? Events that make people feel something. Or do something.


And that's what we create every single day - whether it's the elegant glamour of award ceremonies, the buzz of a brand launch or the gravitas of international medical conventions and political party conferences.


From our gorgeous glass-domed space and amazing acoustics and lighting to our teams of seasoned event planners and detail-loving tech support, we're always working to wow each person who walks through our doors.


We've got a load of flexible spaces (including a dramatic 1,640 seat auditorium and a more intimate 330 seat stage), delicious F&B options across our bright high ceilinged concourse, and a panoramic view across the river to the Newcastle skyline. Plus we're certified by both BEAM and AIM and just been awarded Gold in Green Meetings accreditation, so you know all those spaces are safe, accessible, and green.



And the cherry? We're also a charity empowering and inspiring people through music. So your event will make a difference as well as an impression!



Join us and let's create something amazing together

.

About the role

If you're enthusiastic, sales-focused, and ready to be part of a collaborative and creative team, this is your opportunity to make a real impact in an exciting events environment.



Step into the exciting and fast-paced world of our Events & Hires team, where no two days are the same! As Sales Co-ordinator, you'll play a key role in driving revenue by supporting the successful booking and delivery of a wide range of events - from international associations, high-profile corporate conferences and gala dinners to school performances, and charitable functions. As Sales Coordinator, you'll help shape these events from first bid to signed contract handling site visits, negotiating packages, and tailoring plans to suit each client.



Working closely with internal teams and external stakeholders, you'll support the coordination and administration of events, helping to deliver unforgettable experiences while meeting income targets. Your organisational skills, attention to detail, and proactive sales approach will be key to helping us grow and maintain strong relationships with corporate clients, associations, charities, schools, and private groups. You'll also support the Head of Sales, Events & Hires with marketing, helping us reach new audiences in smart and creative ways.



You'll need to be organised, confident, and full of ideas, ready to help us hit our income targets and give every client a top-notch experience.

It would be great if you had experience in:

Excellent track record in customer service A strong understanding of the MICE industry Good standard of written and spoken English

Skills and knowledge of

:

A passion for live events and exceeding customer expectations Highly organised Excellent communication skills Comfortable in working closely with a range of clients, across multiple sectors and at different seniority levels An understanding of emerging trends in the MICE industry and wider events sector Ability to work under own initiative and as part of a team Pragmatic and flexible approach to work, with the ability to prioritise and multi-task

It also helps if you have:

Relevant event management, sales, or hospitality industry, qualification Relevant health and safety qualification Event sales ex Experience in achieving targets An understanding of, or interest in, marketing strategies Demonstratable experience in admin of contracts and invoicing An understanding of sustainability best practice A passion for creative food and drink A commercial approach

You'll be responsible for:

Respond to new client enquiries, received via phone, walk-in or email. Compile client proposals and quotes and manage enquiries through to close of sale. Accurately record client details in the CRM/online booking system Maintain communications with existing and lapsed customers, with the support of the Head of Sales, to maximise earning opportunities and strengthen client relationships Conduct site visits with clients, stakeholders and colleagues Develop excellent working relationships with all clients and partners, owning your accounts with relevant support from the Head of Sales Work with the Head of Sales to support marketing activity planning and delivery including attending regional, national and international trade events Support in organising and hosting familiarisation visits Support with social media activity, developing content and implementing the social media strategy. Ensure an understanding of regional, national and international competitors, existing and potential clients, and emerging industry trends Assist in maintaining trade and media relationships. Support the operations team on event delivery during periods of peak activity/staff absence Maximise commercial income, including through secondary spending, where possible. Work as part of the team to achieve set sales and delivery targets Work with all clients to creatively deliver event ideation and proposals, with a pragmatic and imaginative approach Actively identify opportunities for repeat events and clients, working to secure this business through effective account management, supported by the Head of Sales as required Adhere to all relevant health, safety and safeguarding practices for all events, seeking guidance where needed Ensure that all invoicing and contracting is completed in accordance with set guidelines and timeframes Represent the events & hires function at internal events and meetings Adhere to all team protocols and processes to ensure the best The Glasshouse experience for clients and delegates Deputise for the Head of Sales where required Always adhere to health and safety guidelines in the workplace Actively role model The Glasshouse values

But don't worry

i

f you're not a perfect match for the job description and criteria, we'd love you to apply anyway. We are more interested in your determination, positivity, and willingness to get stuck in.

Our commitment to your development

At The Glasshouse, we're always learning. And we know that when it comes to training, everyone is different. So, you'll work closely with your manager to identify what your training journey will look like. If you have a specific interest or you would like to develop your skills in a certain area, we want to hear about it.


This may be through gaining a qualification, on-the-job training or learning within your team, but whatever path you take, through training and support, we'll help you develop the skills and knowledge you need to thrive in your role.

Diversity, Equality, and Inclusion

At The Glasshouse, we encourage a working environment that's welcoming, inclusive, and diverse. Different backgrounds, views and experiences are valued so everyone can be themselves.


Our venue and programmes are for everyone, so we want to make sure this opportunity is available to everyone, no matter your background or the challenges you've faced.


For example, we would love to hear from you if you:

Are D/deaf. Have a disability, learning difficulty or significant long -term health condition which affects your daily life Describe yourself as neurodiverse (this might include dyslexia, dyspraxia, dyscalculia, ADHD, autistic spectrum, and others) Grew up in a family receiving Universal Credit or state benefits Have ever lived in council or social housing or been on the housing register Have ever lived in sheltered accommodation or experienced homelessness Experienced being in care at any point in your life Have been a refugee or asylum seeker Are from the African, South, East and South-East Asian, Middle East, Latinx or North African diaspora, or have experienced racism These are some common examples of challenging circumstances but there may be others. Everyone is welcome to apply. We do not discriminate because of race, colour, religion, gender or gender identity, sexual orientation or expression, age, disability or any other protected characteristic as outlined in the Equality Act 2010.

Safeguarding children, young people and adults at risk

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all of those that work with us to share this commitment. We operate a robust safeguarding framework and continuous assessment and development to support safer working practice across out workforce. Our roles are subject to a safer recruitment process which includes relevant background checks and the disclosure of criminal records, sanctions, and investigations where appropriate.

Right to Work

We welcome applications from candidates already eligible to work in the UK or those that can apply for a visa granting permission to work in the UK (e.g. dependent visas, ancestry etc.) that do not require sponsorship. You will be asked to share proof of this prior to receiving any offer of employment.

Our application process

Closing date for applications:

27th August 2025

Interview date:

9th September 2025



We understand that interviews can be a nerve-racking experience. We want you to feel comfortable so you can be yourself and shine, so if you have any questions about the role or the application process, please contact Isabella, People Coordinator at recruitment@theglasshouseicm.org