Job Description

Job Title:

Experienced E-Commerce Administrator

Location:

Unit 10c, Beechburn Industrial Estate, Crook, DL15 8RA

Company:

RA Dalton Ltd

Job Type:

Full-Time, Permanent

Schedule:

Monday to Friday

Work Location:

In person

Benefits:

RA Dalton offers a competitive salary package along with additional benefits including:

Private medical insurance Private dental insurance Company Pension Plan Bonus Scheme / Annual Profit-Sharing Scheme Company Events Free parking On-site parking Workwear provided Training and development Opportunities for professional growth
You will be part of a dynamic team that values collaboration, innovation, and a supportive work environment.

Company Overview:

Whilst we retain our heritage and culture as a family business, we've grown to be the national leader in off-mains drainage. Our employees are the heart of everything we do, and this role will be based in a friendly and professional office environment.

:

An exciting new opportunity has become available at RA Dalton, leading waste water specialists, for an experienced e-commerce administrator. As an e-Commerce Administrator you will lead the development of our online store.

General Responsibilities:

Develop and manage our online store.

Operational Responsibilities:

Add new and update product listings, including descriptions, images, pricing, and inventory levels.

Ensure all product information is accurate, up-to-date, and optimised for search engines (SEO).

Manage product categorisation and organisation within the web store.

Monitor and process online orders, ensuring timely and accurate fulfillment.

Coordinate with warehouse and logistics teams to manage stock levels and shipping processes.

Handle returns, exchanges, and customer complaints in a professional and efficient manner.

Provide exceptional customer support via email, phone, and live chat.

Manage customer inquiries, specify products appropriate for applications and provide accurate information about products, pricing, and delivery.

Resolve customer issues and inquiries promptly, maintaining a high level of customer satisfaction.

Gather and analyse customer feedback to identify areas for improvement.

Regularly liaise with the marketing team to update website content, including banners, promotions, and blog posts.

Monitor website performance, identifying and resolving technical issues.

Track inventory levels and coordinate with purchasing teams to ensure stock availability.

The duties outlined above are not intended to be exhaustive and may change as the needs of the department alter in line with current agendas.

A successful e-Commerce Administrator candidate will have various prerequisite skills and qualifications for the position these include:

Experience in e-Commerce, Sales and Web Development is essential

Knowledge and experience of the industry is preferred (Pumps, Water Tanks, Water Applications, Flygt, Lowara, Enduramaxx, WRAS Products, Fittings etc.)

Excellent communication and customer service skills.

Detail-oriented with strong organisational and multitasking abilities.

Ability to work independently and as part of a team in a fast-paced environment.

How to Apply:

If you are passionate about building an excellent reputation and growing a business with the help of our inhouse experts, we'd love to hear from you.

Please submit your updated CV and a cover letter outlining your relevant experience and why you believe you are the ideal candidate for the

Experienced e-Commerce Administrator

position.
Send your application to

recruitment@radalton.co.uk

Join us as an

Experienced e-Commerce Administrator

and play a vital role in growing our reputation for quality, reliability, and exceptional customer care. Apply now and become a valued leader within our dedicated team!

RA Dalton is an equal-opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note: This job description is intended to convey information essential to understanding the scope of the Service Manager position and is not intended to be an exhaustive list of responsibilities, duties, and skills required. The company reserves the right to modify the job description as needed.

Job Types: Full-time, Permanent

Benefits:

Free parking On-site parking Private dental insurance Private medical insurance
Work Location: In person