Job Description

Senior Residential Support Worker- (Children)

Job Title:

Senior Residential Support Worker

Reports to:

Deputy Manager / Registered Service Manager

Hours:

Full-time -evenings, weekends, and sleep-ins (rota basis)

Location:

Allerford House Children's Home- Catford

Job Profile

The Senior Support Worker is responsible supporting the Registered Service Manager and Deputy Manager in leading the service and ensuring the highest standards of service delivery. In keeping with Ofsted regulations / quality standards and the Company ethos, the Senior Support Worker is focused on quality, excellent service delivery, business development and the drive for commercial success. The Senior Support Worker is accountable to report to the Registered Service Manager who has overall responsibility.

Customer Care and Quality

Demonstrate passion and commitment to excellent support and quality

As a Senior Support Worker, ensure compliance with Ofsted regulations / quality standards, Company policies and procedures and all 'Good practice' standards at all times

Ensure that the highest standards of person-centred care and support are delivered at all times

Demonstrate evidence of quality assurance and best practice

Leadership and Management

Actively promote a culture of high performance

Demonstrate strong and effective leadership and people management at all times

Inspire, motivate and build a highly skilled and engaged workforce with a strong commitment to nurturing staff potential and developing skills

Ensure that resources, including staff, are effectively deployed to optimise service delivery

Provide feedback to the Registered Service Manager regarding service affairs including staff performance, reporting of incidences, sharing knowledge or making suggestions to improve service

Demonstrate excellent communication with all internal and external stakeholders

Business and Commercial Performance

Accountability for effectively managing financial performance and for meeting and, where possible, exceeding agreed targets with the Registered Service Manager

Support the deputy manager to effectively manage the service's financial matters and maintain appropriate financial records in relation to children and young people's monies as well as company monies, reporting any discrepancies to the Registered Service Manager

Positively promote and market the service

Establish, develop and utilise excellent working relationships with internal and external stakeholders

Contribute to the overall success of the organisation

Continuous Improvement and Innovation

Lead a culture of continuous improvement and development with a strong focus on best practice

Promote a learning organisation culture and commit to personal and workforce skills' development

Proactively seek opportunities for innovation in order to maintain sustainable and resilient business

Acknowledge, celebrate and share success

Health & Safety and Compliance

Follow all Health and Safety policies and procedures, maintaining a safe environment.

Report and address any health and safety hazards or compliance issues promptly.

Support the upkeep of the home and ensure a clean and welcoming environment.

Requirements

Qualifications, Knowledge and Experience

Level 3 or 5 Children & Young Peoples Workforce Diploma with social care pathway or equivalent (essential)

Thorough understanding and knowledge of relevant legislation and regulation relating to Ofsted registered children's homes (Essential)

2-3 years experience working in Children's Residential Care (Essential)

Skills and Competencies

Demonstrate excellence in:

Leadership and management

Change management

Problem solving and decision making

Financial acumen and commerciality

Verbal and written communication and interpersonal skills

Planning and prioritising workload

Information and communication technology

Attributes

Empowering, approachable and compassionate leader

Passion for excellence

Champion independence and person-centred approach

Confident, influential and inspiring manner

Resilient

Professional

Job Types: Full-time, Part-time

Pay: From 14.00 per hour

Benefits:

Casual dress Discounted or free food Employee discount Free parking Health & wellbeing programme On-site parking Transport links
Schedule:

12 hour shift Night shift Overtime Weekend availability
Work Location: In person

Expected start date: 07/07/2025