Job Description

WHEN DOES A JOB BECOME SOMETHING MORE?

Do you wake up excited to start your day? At The Bicycle Chain, we're not just passionate about bikes--we're passionate about helping our team thrive and enjoy their work. We want to see you progress, and we're dedicated to helping you make it happen.

Work takes up a big part of our lives--so why not make it enjoyable, rewarding, and something you're proud of? We believe the right mix of challenge, encouragement, development, and positive culture creates something better than just a "job."

THAT'S WHEN IT BECOMES A CAREER.

There's nothing worse than feeling like you're going nowhere fast. That's not what we're about. We're looking for people who are motivated, always looking ahead, and ready to grow. In return, we'll invest in you, support you every step of the way, and celebrate your success.

We offer a performance-based pay structure, so your income reflects your drive, talent, knowledge, and ability to deliver exceptional customer service.

Starting salaries range from 26,000 to 30,160 depending on experience.

We conduct performance reviews after 6 and 12 months to help you unlock your full earning potential quickly. You'll also benefit from an annual profit-sharing bonus--because when we succeed together, we celebrate together.

If you're looking for a dead-end role, this isn't it. We're offering a real opportunity to build something long-term.

WELCOME TO THE FAMILY.

The Bicycle Chain is a family-run business with locations in Yeovil, Taunton, Bridgwater, Weston-super-Mare, Bristol, and Hereford. We treat our team, customers, and suppliers like one big extended family--where every voice matters and everyone plays a role in our success.

We're always evolving and improving, and we genuinely listen to our team's ideas. Spot an area we could improve? Tell us--we want team members who think creatively, solve problems, and take initiative.

We go the extra mile--our owners even include their personal mobile numbers with every bike sold. That's how committed we are to delivering outstanding service.

Current Opportunity: EXPERIENCED SALES PROFESSIONAL - Weston Store

Our Weston-super-Mare store is growing, and we're looking for a driven, passionate individual to join our sales team!

Do you love cycling and want to build a career in a fast-paced, customer-focused environment? Are you keen to learn, grow, and achieve success?

Ideally, you'll bring previous cycling industry experience--but it's not essential. What matters most is your enthusiasm, attention to detail, strong communication, and a passion for helping customers find the perfect bike or accessory.

We've learned that people who aren't genuinely into cycling can find it tough to grasp the depth of product knowledge needed. We're looking for real enthusiasts who want to share that passion with every customer they meet.

Key Responsibilities

Welcoming and assisting customers in-store Responding to phone and email enquiries Building long-term relationships with customers Matching customers with the right products through excellent consultation Presenting and discussing product options confidently Negotiating and closing sales Delivering top-tier customer service across all touchpoints Generating positive reviews (e.g. Trustpilot, Facebook) Maintaining a clean, well-merchandised retail space Bike fitting and eventually offering detailed biomechanical consultations Ordering products and managing inventory Using EPOS and basic IT systems Processing online orders and payments Monitoring stock and handling till reconciliation Developing professionally and staying up to date with industry trends Representing The Bicycle Chain as a brand ambassador

What We're Looking For

Full-time commitment Strong attention to detail and initiative Self-motivated with a positive mindset Empathetic, customer-focused, and eager to help others Goal-driven with a competitive edge Confident communicator and effective team player A genuine love for cycling is essential

Working Hours

9:00 to 17:30 Five days per week Saturdays required (our busiest, most rewarding day) with a weekday off in lieu

Perks and Benefits

Staff discount Cycle to work scheme Annual profit-sharing bonus Supportive leadership team focused on your development

Please Apply If:

You're ready for a full-time role and can work Saturdays You have genuine sales experience (not just checkout or trade counter work) You're open to starting on a base wage while you build experience, with reviews at 6 and 12 months to adjust based on performance You love everything about cycling and want to build your future in the industry

Ready to turn your passion into something bigger?

If you're driven, love bikes, and want to be part of a team that's going places--this could be the start of something great.

Job Type: Full-time

Pay: 26,000.00-30,160.00 per year

Additional pay:

Bonus scheme
Benefits:

Company pension Cycle to work scheme Employee discount On-site parking Profit sharing
Application question(s):

Can you tell us all about your love of cycling, where it takes you and how you got started? The Bicycle Chain values going the extra mile--can you give an example of when you did that in a previous role? It's a busy Saturday and you have three customers waiting for your help. How do you prioritize and manage the situation?
Work Location: In person

Reference ID: WSM Sales