Job Description

FIE: Foundation for International Education

is an international educational organisation working in partnership with universities and colleges in the US to provide immersive study abroad programs for undergraduate students in London, Dublin, Madrid, Barcelona and Amman.

We are currently seeking qualified, resourceful and confident applicants for the following full-time, temporary position

Job Title:

Experiential Education (Internship) Manager

Location:

On-site (in person) role, South Kensington, London

Salary:

40,000 gross per annum, pro-rata

Job Type:

Full-time, Fixed-term, 9 months with the possibility to extend

Start Date: no later than 1st September 2025

Application deadline:

27th June 2025 at 9 am

Interviews

: In person in South Kensington, London in the beginning of July

Please note that this is a student-facing position which requires on-site working. Additionally, the post holder regularly conducts in-person visits to placement sites around the London area.

Job Summary:

This key leadership role manages the members of the Experiential Education Team in planning, organising and overseeing internship and service internship placements for students, primarily in in the Greater London area. This includes researching and identifying work experience opportunities, networking in a varied range of job sectors, managing and shaping student expectations, and maintaining relationships with placement supervisors and home campus coordinators.

1. Purpose and Primary Objective of the Role:

The basic purpose and primary objectives of this position are to manage the members of the Experiential Education Team in planning, organising and overseeing internship and service internship placements for FIE students, primarily in in the Greater London area. Key areas of responsibility include:

To oversee and manage the day-to-day administrative tasks and placement process of FIE's Internship provision To line manage members of the Experiential Education Team To set performance targets and deadlines within the Internship Team, and ensure those are met To research and identify work experience opportunities for students across a range of job sectors To maintain and strengthen relationships with external stakeholders, include site supervisors, visiting faculty, and home campus coordinators To liaise with employers and site supervisors before, during and after student placements, including monitoring of student performance To liaise with and advise university partners and potential partners, actively engaging in programme development To manage internship-related communication with students, including pre-arrival materials, queries and mass emails, designing and delivering orientations, and advising students throughout their experience To manage and shape student expectations surrounding the internship experience To review and consider feedback from placements and students, and use this information to improve service delivery

2. The managerial and team-working duties and responsibilities include:

Supervise and direct EE Team staff in their respective job duties, including preparing work to be completed, explaining tasks, and following up to ensure duties have been completed Mentor, develop and appraise members of the EE Team Manage the recruitment and training process for new EE staff Arrange and lead team meetings Participate in interdepartmental committees Maintain effective communications with other members of staff, students and sites Provide internship-related support to staff and students at other FIE sites and locations as required

3. The developmental and research duties and responsibilities include:

Network, identify, research, liaise with and visit companies and organisations with potential placement opportunities Assist in the development of all necessary administrative systems to ensure operational reliability Devise and update student orientations, including virtual and in-person, pre-departure and on site Develop, write, revise and maintain accuracy of internship and service internship documents, literature, and online materials Aid in implementing research conducted by the Experiential Education Team and/or FIE Devise, plan and carry out student information sessions/fairs for supporting further study and work in the UK Collate, evaluate, analyse and report on student, placement and feedback data for specific aims Assist in strategic reviews of FIE's internship provision Keep up-to-date with trends in the field through research and attendance at industry meetings

4. The operational, administrative and maintenance duties and responsibilities on a routine, day to day basis include:

Oversee and assist in the coordination of work placements, including pre-departure communication, shaping student expectations, internship materials revision, negotiating placements, arranging and following up on interviews, disseminating and reviewing appraisals and feedback Maintain a strategic plan for every intake of students and carry out each step of the process Actively engage in and oversee the matching of students and placement sites Participate in the delivery of orientation and information sessions React in a timely and appropriate fashion to student issues and crises in conjunction with other team members Oversee and assist in the sourcing and recruitment of new site placements through research and networking activities Oversee and assist in conducting placement site visits Manage and update the database of placement and student information Oversee the creation and production of student informational materials with details of placements Oversee group communication with students Support management of departmental events, including an annual evening reception and awards for stakeholders including internship hosts Collaborate with FIE's Immigration Officer to oversee visa compliance in placements Manage and update the internship schedule and calendar Disseminate information to the EE Team and from the EE Team Engage in continual improvement of operational and administrative procedures, communications, forms and policies General operational and administrative duties and other tasks as assigned

5. The client service and support duties and responsibilities include:

Communicate FIE's internship and other capabilities to current and potential US partner-institutions, including attending meetings, liaising over email, providing information on example placements and opportunities available Represent the A&EE Department at meetings with current and prospective partners Arrange and host visitors from partner and potential partner institutions on visits to placements Develop and implement strategy for maintaining and strengthening relationships with employers and site supervisors Develop and review student-facing materials to foster and shape realistic and positive student expectations for their internship experience Participate in FIE events, including client lunches and after-hours events 6. Other duties as assigned.

7. The main skills and qualifications required for this job are:

Essential Qualifications/Experience:

An undergraduate degree or equivalent experience An understanding of the international education sector Previous experience in a supervisory role
Desirable Qualifications/Experience:

A postgraduate degree Experience with US or UK higher education environments, preferably within the study abroad sector Experience working with internship or work experience placements or in career services Experience advising or counselling students
Essential Skills:

Ability to lead and motivate staff in a demanding work environment Excellent organisational and administration skills with a high attention to detail Ability to prioritise a complex workload in a busy office Ability to handle difficult, complex and challenging situations Excellent communication skills; able to engage effectively with various groups of people A strong command of written and spoken English and a high-quality telephone manner Excellent IT skills with a knowledge of MS Office package and databases

Application Process

Please submit a CV, covering letter, and the contact details of two referees as attachments via email to hr@fie.org.uk. In your cover letter, please include:

a) Where you saw this position advertised

b) What it is that interests you about this job opportunity

c) What skills, experience and knowledge you can offer to FIE in this capacity

d) How you would present the benefits of hosting an intern to a London-based company

Please note this position is not eligible for sponsorship under the Skilled Worker route.

Successful applicant will be required to produce acceptable documents confirm the right to

work in the UK.

APPLICATIONS WITHOUT A COVERING LETTER WILL NOT BE CONSIDERED.

FIE promotes equality of opportunity and diversity within the workplace and welcomes applications from all sections of the community.

Job Types: Full-time, Fixed term contract
Contract length: 9 months

Pay: 40,000.00 per year

Schedule:

Monday to Friday No weekends
Work Location: In person

Reference ID: Experiential Education (Internship) Manager (Maternity Cover)
Expected start date: 01/09/2025