Job Description

Expert Liaison Administrator

Medical Expert Witness Alliance (MEWA) LLP provides cost-effective expert witness services for all Medical, Clinical, Non-Clinical and Forensic specialities with input from established independent experts.

MEWA is a rapidly expanding expert witness service providing expert witness reports to solicitors, private clients and regulatory organisations throughout UK and Ireland. For further information about us, please visit our website on www.mewa.org.uk

We offer an exciting opportunity for you to join a fast-growing organisation to develop your professional experience.

We are looking to recruit a dynamic Expert Liaison Administrator whose role will be to manage all aspects of administration of experts including registration, keeping all documents up-to-date, dealing with their queries and liaising with new experts.

Role Description and Key responsibilities

This is a permanent position.

To develop and demonstrate an excellent understanding of registration requirements for various kinds of experts

To undertake registration of experts with the Company including obtaining all relevant documents

To regularly review the registration documents of all experts to ensure all expired documents are updated in a timely manner

To undertake regular checks on experts with regards to their registration status with their governing bodies

To regularly update the in-house bespoke database with regards to expert's registration

To develop and demonstrate an excellent understanding of MEWA database (Experts section) and further develop the Experts section

To provide regular reports to experts regarding their workloads

To liaise with registration bodies of experts regarding complaints or further information

To develop an excellent understanding of MEWA's terms and conditions related to experts and act on them as required

To manage termination of contracts with experts

To develop an excellent understanding of MEWA's working practices with experts and liaise with experts on their queries

To develop effective relationships with experts

To develop information materials for experts such as information leaflets/ FAQs

To develop the stream of training for experts, in conjunction with the Complains and Compliance Officer

To support Directors to find new experts and liaise with them to complete their registration with MEWA

To develop reports for Office Manager/ Directors to provide information on concerns/ issues related to experts

To obtain updated CVs from experts and formatting them in MEWA format

To manage, record and monitor Subject Access Requests related to experts as well as individual clients

To train other staff members regarding recording subject access requests

To obtain feedback from solicitors and other instructing parties regarding experts

To raise the profile of MEWA at all opportunities

To work along with other members of the team and cover them during lunch breaks, annual leave, sick leave as required.

To be able to deal with highly sensitive and confidential information. To have a good understanding of in-house data protection and GDPR policies and advice staff accordingly.

Any other appropriate and reasonable tasks in relation to the employment as agreed with your line manager.

This list is not exhaustive, and we reserve the right to amend this as per the needs of the service/ organisation

This is an office-based role, and the appointed candidate will be expected to work from the office full time. The office has followed government protocol by completing a thorough risk assessment in order to provide a COVID 19 secure working environment.

This is a fairly new role, and the roles and responsibilities of this role will evolve as per the needs of the organisation.

Essential Criteria

Full on-job training will be provided

Proven experience of working in an administrative role

Experience of dealing with registration documents

Experience of Record Keeping and reporting to seniors

Experience of liaising with variety of stakeholders

Experience of using Database/ Case management systems for work

Knowledge of data confidentiality

Proficient in use of Microsoft office including Word, Excel and database management.

Excellent communication skills, both verbal and written, with the ability to develop good working relationships with solicitors and other members of team.

Ability to work under pressure and to tight deadlines

Excellent time management skills, organisational skills and ability to prioritise workload

Good record keeping and excellent team working skills

Attention to detail and ability to learn

Previous experience of legal secretary beneficial

Terms and Conditions

Job hours

:37.5

hours over a 5-day week. The usual working hours would be 9:00-17:00

Available for ASAP start

Permanent Role, subject to 6 months' probation period

Salary - 23,000

Location

- All posts will be located at the Oldbury office. The office is conveniently located within 2 mins walk from the Sandwell and Dudley train station. There is parking space available and office space is fully secured.

Job Types: Full-time, Permanent

Pay: 24,000.00 per year

Benefits:

Free parking Health & wellbeing programme On-site parking
Schedule:

Monday to Friday
Ability to commute/relocate:

Birmingham, West Midlands: reliably commute or plan to relocate before starting work (required)
Education:

A-Level or equivalent (preferred)
Experience:

administration: 1 year (preferred)
Work Location: In person