Job Description

Department
Facilities Management
Location
Birmingham, West Midlands
Salary
26,266 to 28,995 per annum
Permanent
Post Type
Full Time
Release Date
06 January 2026
Closing Date
23.59 hours GMT on Tuesday 20 January 2026
Reference
E725006-R
The Estates and Facilities department at Birmingham City University is seeking a dedicated and proactive Facilities Assistant to join our team. Based across our multiple campus sites in Birmingham City Centre, you will work closely with a facilities Supervisor, bringing a professional, flexible, and enthusiastic approach to delivering exceptional customer service and facilities management support. Our aim is to uphold the university's core values through efficient and effective service delivery.

Key Responsibilities:

Frontline Services:

Respond to soft facilities service requests through the Estates and Facilities Helpdesk. Perform general porterage tasks, first-line repairs, and fault reporting. Manage room layouts and assist with light replacements. Oversee periodic high-level activities.

Furniture Layout and Support:

Ensure furniture arrangements in teaching spaces, exam rooms, and event venues meet customer specifications. Inspect equipment and address any maintenance issues.

Repairs and Emergency Assistance:

Handle frontline repairs, including issues like toilet blockages, water leaks, heating, ventilation, and lighting failures. Assist with building incidents and emergencies as required.

Safety and Compliance:

Conduct weekly fire alarm tests and maintain accurate records. Perform daily, weekly, and monthly building inspections to ensure health and safety and environmental compliance.

Customer Interaction:

Report repairs and maintenance requests through the Estates and Facilities Helpdesk portal. Provide timely updates on job progress and resolve issues efficiently. Support faculty and student events, including Open Days (occasionally, during weekends).

Collaboration:

Work closely with other operational teams, including Security and the Student Union, to meet customer expectations.

What We Are Looking For:

To succeed in this role, you should have:

Experience in a customer-focused environment. A collaborative team spirit with the ability to manage multiple tasks and meet deadlines. Strong communication skills, with an emphasis on delivering excellent service. Familiarity with general building maintenance and repair tasks (advantageous).

Essential Skills:

Clear communication, especially through email. Proficiency in Microsoft Office tools, particularly Outlook, Teams, and Excel. Experience using handheld devices (PDA). A solid understanding of health and safety best practices. A full, clean driving licence -

(Desirable)

About Birmingham City University:

With a vibrant student body of approximately 24,000 students from 80 countries, Birmingham City University is committed to student success through high-quality education, state-of-the-art facilities, and practical skills development. Our core values--Creating Opportunity, Thinking Differently, and Building Community--guide our dynamic staff and student community.

What's in it for You:

In return for your dedication and hard work, you'll enjoy ongoing opportunities for personal and professional development, alongside a competitive benefits package that includes:

Generous annual leave entitlement of 40 days (including bank holidays and closure periods).

An attractive direct contribution pension scheme, or the option to retain LGPS for existing or previous members.

Access to wellbeing advice and support through our Employee Assistance Programme.

A Cycle to Work Scheme.

Why not take a look on the

interactive map

that shows the facilities across campus.

The appointed candidate will normally be employed through our subsidiary company BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to enter the LGPS scheme will be able to do so and will be employed by Birmingham City University directly.

We are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We will continuously review and improve our policies, practices, and procedures to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other