Job Description

At Pan-n-Ice and our events division (Rolling Minds), we create unforgettable retail and event experiences across the UK and beyond. To keep everything running seamlessly behind the scenes, we're hiring a Facilities & Maintenance Associate.

This hands-on, varied role will see you responsible for maintaining equipment, fixing technical issues, supporting events, keeping our storage sites organised, and working across both retail and event operations. You'll be the first point of call for anything practical, technical or logistical - keeping our machines running and our spaces functional.

What You'll Be Owning

Equipment, Repairs & Maintenance

Carry out regular servicing and preventative maintenance of all machinery and equipment across London and Manchester kiosks (ice cream machines, fridges, coffee machines, etc.) Tackle faults head-on--fix issues where possible, and if not, manage the process of bringing in external contractors Be the first responder to on-the-ground technical problems in retail and events settings Keep all sites safe, functional and compliant Conduct fire checks, electrical safety reviews, and water system maintenance Maintain clear, accurate records of compliance tasks and ensure nothing slips through the cracks Liaise with centre management teams where needed

New Store & Site Openings

Support retail site openings and new builds--whether that's setting up tills, installing shelves, or assembling on-site infrastructure Help with logistics and equipment for launches, ensuring everything's operational from day one

Event & Technical Support

Be the go-to technical problem-solver on event days Offer onsite support with transport, setup, temporary builds, electrics, and last-minute fixes Step in with advice and hands-on solutions when technical problems arise

Hands-On Hero

You're the kind of person who grabs the toolbox before calling in backup Whether it's a leaky pipe, broken lock, or dodgy freezer, you know how to fix things quickly and calmly under pressure

Preventative Maintenance & Scheduling

Develop and maintain proactive maintenance schedules for all sites Manage a log of issues, track response times, and handle relationships with trusted external contractors

Storage, Logistics & Workshop Oversight at our Berkshire Barn + West London HQ

Keep our bulky equipment warehouse tidy, safe, and efficient Maintain a real-time log of stored items Use the space as a light workshop when needed Oversee day-to-day access storage areas Ensure tools and essentials are easy to find, stocked, and neatly organise

Transport & Support

Use the company van to move equipment between locations and provide operational support across sites Assist both retail and events teams as needed with logistics, collection, deliveries, and more.

About You

Hands-on experience in maintenance, facilities, technical setups or repairs Trade qualification (e.g. City & Guilds in plumbing, electrics, or mechanical) is a plus Confident problem-solver--able to think quickly and act proactively Strong organisational and time management skills Clear communicator and team player Comfortable working independently across multiple sites and reacting to evolving needs

Full UK manual driving licence is essential

Must be comfortable with travel between Berkshire, London and Manchester

Job Types: Full-time, Permanent

Pay: From 30,000.00 per year

Benefits:

Company events Company pension Discounted or free food Employee discount Free parking Private medical insurance Store discount Transport links
Schedule:

Day shift Night shift Weekend availability
Experience:

Facilities maintenance: 1 year (preferred)
Licence/Certification:

UK Drivers License (required)
Work authorisation:

United Kingdom (required)
Location:

London (preferred)
Willingness to travel:

75% (preferred)
Work Location: On the road

Reference ID: FM/001