Job Description

Are you a compassionate and organised individual with a heart for helping others?

ND Care & Support are more than just a care provider - we are a community dedicated to enhancing the lives of those we care for. Our mission is to create a warm, supportive, and inclusive environment where every individual feels valued and respected. Join our passionate team and be a part of something truly meaningful.

Our Cross Hands Branch is looking for a passionate and energetic part-time Field Care Supervisor to join our amazing team.

As a Field Care Supervisor, you'll be the superhero who helps our clients maintain their independence and supports our fantastic Carers in delivering top-notch care. If you love working with people, have a knack for problem-solving, and enjoy a dynamic work environment, this is the perfect role for you!

A Full UK/International Driving License & your own vehicle are required for this role

Hours: 25.5 per week

Days: Monday, Tuesday and Wednesday

Salary: 17,733.33

Main Responsibilities:

Health and Safety

: Attend training, report risks, and maintain fire safety awareness.

Confidentiality

: Uphold confidentiality for clients and colleagues.

Client Management

: Maintain accurate client records, monitor client status, and ensure effective communication.

Care Coordination

: Ensure continuity of care and manage new referrals.

Care Provision

: Handle complex care needs, update care plans, and conduct risk assessments.

Complaint Handling

: Manage complaints and incidents, ensuring proper documentation and resolution.

Quality Assurance

: Set and maintain quality standards, conduct audits, and ensure compliance.

Staff Management

: Supervise carers, assist with disciplinary procedures, and support training and development.

Communication

: Maintain respectful and professional communication with all stakeholders.

Availability & Flexibility:

Participate in the out of hour's service on a rota basis

About you:

Educational Background:

QCF Level 3 or equivalent

Experience Matters:

2 years' experience working as a senior care worker (ideally in domiciliary/homecare)

Organizational Skills:

Strong organisational and time-management skills to juggle multiple responsibilities.

Communication Pro:

Excellent communication and interpersonal skills to connect with clients and colleagues.

Heart of Gold:

A compassionate and empathetic approach to client care.

Team Player:

Ability to work collaboratively in a supportive team environment.

What we offer:

Fantastic employee benefits including: Health Cashback scheme Life Assurance of 4 x salary Pension Salary Sacrifice Scheme A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years' service)

- Pro Rata

Opportunity to purchase additional annual leave through salary sacrifice A day off for your birthday A Giving Back day - to offer your services to the local community Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria) Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria) Opportunity to join our 3% interest Christmas savings scheme Employee referral scheme; you can earn between 250 and 500 for each successful referral into the business Regular social, health and well-being events

We can't wait to welcome you to our team and share this rewarding journey with you. Your passion and dedication will help us achieve remarkable things, and we look forward to making a difference together.

Candidates are encouraged to call for an informal chat about the role, please call 01269 839503 and ask for Eniko

Job Type: Part-time

Pay: 26,600.00 per year

Benefits:

Company pension Cycle to work scheme Employee discount Referral programme Sick pay
Schedule:

Monday to Friday
Work Location: On the road

Reference ID: RM/SS-FCSPT/2804